The Customer Technical Project Manager oversees projects ensuring readiness of teams, manages technical dependencies, and leads customer interactions to mitigate risks and drive project execution.
The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:
- ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks
- work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., RedHat, AWS) on technical dependencies and deliverables
- be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc
- take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD
- leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.
- identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies
- identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer
- work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.
- track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads
- Experience in complex projects with cross domain, E2E technology areas (atleast 12 years of experience)
- Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra
- Good understanding of IP Fabric, SDN, OSS and BSS
- Good communication skills with ability to have conversation with Planning & Engineering Heads, Operations Heads
- Good understanding of presales aspects like scoping, estimation, and risk management
- Ability to take responsibility and coordination and lead technical issues across domains and other BGs
- Able to work and produce targeted results with minimal supervision
- Self-starter - able to demonstrate strong sense of business ownership and leadership
- Motivated by, and committed to meeting challenging individual and team deadlines
- Independent and self-directed
- Ability to create order in an unstructured environment
- Configuration and change management experience
- Solid understanding in system engineering and integration methodologies
- Understanding of operator business drivers and technology
- Technical Project management experience
- Strong customer interaction skills
Excellent written and verbal communication skills in English
- 12+ years experience in Telco/IT industry
- Excellent technical and communication skills
- Strong customer orientation; team player
- Technical business acumen
- Leadership skills, situational adaptability and decision ability
- Consulting skills, ability to identify and influence new opportunities and change requests
- Fluent in written and spoken English
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Top Skills
4G
5G
Bss
Cloud Infra
Ims
Ip Fabric
Oss
Packet Core
Sdm
Sdn
Telco Networks
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Act as a senior strategic advisor partnering with C-suite and Sales to architect value-led transformations using ServiceNow. Build board-level investment cases (TCO/ROI), drive executive workshops, influence must-win deals, foster cross-functional alignment, create thought leadership, and accelerate adoption of strategic, AI-enabled enterprise solutions.
Top Skills:
AIEnterprise CloudServicenow Now Platform
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Serve as a senior, customer-facing strategic advisor to C-suite stakeholders, architecting value-led transformation engagements, building board-level investment cases, driving executive alignment, and partnering with sales to close multi-million-dollar strategic deals while fostering organizational knowledge sharing and industry thought leadership.
Top Skills:
Ai-Powered ToolsEnterprise Cloud SolutionsServicenow Now Platform
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Lead regulatory engagement and licensing for Airwallex in New Zealand. Manage regulator relationships (FMA/DIA), maintain compliance obligations, deliver monitoring and training programs, advise on product and regulatory change, and build second-line controls within the Enterprise Risk Framework to enable safe business expansion.
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
