Who you are
Experience delivering change into retail, stores, contact centres, supply chain, or operational environments.
Proven experience delivering change, adoption, or transformation in data, digital, technology, or business change programmes.
Strong stakeholder management skills, with the ability to influence without authority.
Confident communicator, able to turn complex or technical concepts into clear, colleague focused messages.
Experience in partnering with Product, Delivery, and Technology teams to translate solutions into real world adoption.
What you will do
Own and deliver end-to-end adoption for Data & AI initiatives, ensuring colleagues are ready, confident, and supported to change how they work.
Lead change impact assessments and readiness activities aligned to delivery milestones.
Design and deliver communications, engagement, and training plans, tailored to different colleague audiences (including retail roles).
Act as the adoption point of contact across Product, Delivery, Data, AI, Governance, and the business.
Track adoption, sentiment, and risks, escalating where adoption threatens value realisation and supporting teams to course correct.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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