As a Data Analyst at Mitek, you'll build customer-facing reports and Tableau dashboards to provide insights on fraud trends and product performance, helping teams make informed decisions.
Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.
At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.
We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
Summary
Mitek is hiring a Go-To-Market Data Analyst to join the Global Customer Success team. Data analysts sit at the center of our shift toward data centricity. You will turn complex products, fraud, and customer signals into clear insights that help our customers and internal teams make fast, informed decisions.
You will build Tableau dashboards, customer-facing reports, and automated alerting that highlight fraud trends, identity verification performance, and optimization opportunities. Your work will shape how we engage with customers, how we guide them, and how we operate across GTM.
This role is hands-on and high impact. You will build the data layer that supports unification, digitization, and standardized reporting across Mitek. You will partner with leaders across Success, Support, Product, Sales, and Engineering to influence decisions and create scalable views the business can rely on.
If you like solving data problems, creating clarity, and helping teams move faster, you will thrive here.
As a data analyst at Mitek, you help us deliver on our purpose to protect what’s real in a world with rising fraud and increasingly complex digital interactions. Your insights help customers react faster and help our teams serve them better.
You will partner across functions while working within a culture shaped by One Team, Trust, Excellence, Ambition, and Innovation. Your work builds the trusted data foundation that our GTM teams depend on as we scale.
What You Will Do (Core Responsibilities)
- Customer-Facing and Internal Reporting
- Build customer-facing reports that highlight trends, product performance, and optimization opportunities.
- Develop internal reporting that helps Customer Success, Support, and Sales teams use data in their day-to-day work.
- Tableau Development and Data Work
- Build Tableau dashboards that present insights in a simple and visual way.
- Improve dashboard usability so teams can find what they need quickly.
- Partner with Data Engineering, Data Guild members, and Product Managers to align on data definitions and reduce rework.
- Analysis and Insights
- Create comparison and benchmarking views to show our customers how they perform against expected solutions.
- Support analysis and highlight insights that help customers reduce risk.
- Cross-Functional Work
- Work with Customer Success, Product, and key stakeholders to align reporting to business needs.
- Help teams make better decisions by keeping reporting accurate, consistent, and easy to use.
Who You Are (Soft Skills)
- Respectful and collaborative. You work well with others and build trust.
- Curious and data-driven. You like solving problems with data.
- Analytical and practical. You simplify complex issues and find workable solutions.
- Proactive. You take initiative and follow through.
- Growth-minded. You look for ways to improve your work over time.
- Detail-focused. You care about accuracy and clean execution.
- Strong communicator. You explain data clearly to technical and non-technical audiences.
- Feedback-positive. You use feedback to improve ideas and outcomes.
What You Need (Qualifications)
- Around 2 years of experience in a data analytics role, ideally in SaaS.
- Hands-on experience building dashboards in Tableau or related software.
- Solid SQL skills for querying data.
- Experience with customer reporting or performance reporting.
- Ability to translate data into simple insights for internal teams or customers.
- Experience working with cross-functional partners.
- Ability to travel in-region twice a year and internationally once per year.
Nice to Have
- Experience with API reporting or reconciliation.
- Familiarity with cloud-based BI environments.
- Interest or background in fraud analytics or identity verification.
What We Provide (Benefits)
- Competitive base salary
- Full remote contract
- Home Office Allowance (up to £500)
- Holiday: 25 days + 8 Bank Holidays
- Wellness: Private Healthcare
- Life Insurance
- Learning & Development: Up to £2,500.00 per year for any approved courses + License for LinkedIn Learning
- Pension: Mitek contributes with 6% of your base salary and you contribute with 3%.
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters.
Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
Top Skills
SQL
Tableau
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