In this role, you’ll be an integral part of the Quality, Governance, Risk & Planning Team, working within the Business Banking Operations function. You’ll work collaboratively with key stakeholders across Business Operations and the Society to manage data & information across Business Operations as a whole. You’ll analyse, identify, and understand problems and opportunities, whilst building out insights that aid identification of solutions. This is in the context of internal goals, innovation, and primarily internal insights, enabling you to identify opportunities and support the development and execution of Business Operations goals. This is a new role, and you’ll have an amazing opportunity to leverage your strengths and help shape our future success.
We support small- and medium-sized businesses and larger enterprises to build livelihoods, create jobs, and power local economies. We are ambitious, we want to grow and scale our business, and we are investing in our Business Banking teams to get ready for growth and to deliver more ‘simply brilliant experiences’.
The Business Operations team covers three areas – Data Management & Control, Risk & Quality Performance, and Brilliant Customer Experience (CX). The Analytics & Insights Manager will be responsible for both data analysis and the presentation of data and insights to a variety of audiences.
Our Analytics & Insight Managers own data and information governance, data management, presentation of data, and control, including the analysis of internal tools and operational performance. We are clear on assessing our operational performance, identifying trends in quality execution, risk compliance, measuring customer experience and working methodically across these metrics to create sustainable improvement plans, risk adherence, and brilliant CX. Through clear understanding of performance, the Analytics & Insight Manager is responsible for clearly presenting data, information, and performance to Business Banking stakeholders and the wider Society.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our Glasgow hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You’ll be working alongside Operations Managers, Operational Excellence Managers, and Risk & Quality Managers. You will be responsible for performing analysis on operational performance utilising internal tools such as Task Monitoring System, Workforce Manager, and a workflow tool, as well as SharePoint and other relevant tools, using them to identify trends to drive improvement across Risk & CX. You will also lead and own the presentation of data and information for Business Operations across various forums including, but not limited to, Business Banking Extended Leadership Team and Risk Committees.
Additionally, you’ll need to develop and maintain exceptional working relationships across the broader Society, which will be one of the bigger challenges, and opportunities, as together we shape success for Business Banking and the Society as a whole.
You’ll be developing a range of activities associated with understanding and optimising Business Operations data, using advanced analytical skills and technologies to provide accurate, timely and insightful analysis of data. In addition, you’ll be responsible for developing solutions to improve strategies and ultimately providing data-led, transformative valuable analytics.
Furthermore, you’ll be responsible for exploring the responsible adoption and identification of opportunities to use AI within both the function and wider Society.
About you
As a minimum requirement, you’ll have:
- Demonstrated thought leadership, innovation, people leadership, and trusted relationship building within Financial Services and Data
- Knowledge and experience of Financial Services and Data Management risks, controls, products, propositions, organisational structures, systems, processes, operations, and data landscape
- Outstanding oral and written communication skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences
- Expertise in logically analysing and interpreting data, backed by a high-level qualification in a relevant discipline or a strong track record within the field
- Expertise in data analysis and highly skilled in the use of all MS Apps, specifically Word, Excel, PowerPoint, SharePoint and MS Copilot
- An understanding of AI with appetite to learn more
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role the job title on our internal systems will be Analysis & Insight Manager.
