The Data Operations Specialist improves AI understanding by tagging data, reviewing conversations, mentoring teams, and guiding product strategy based on customer feedback.
Job Summary & Responsibilities
Data Operations Specialist tags the data as Intents or Entities to improve AI’s understanding and is responsible for reviewing AI’s past conversations and reporting bugs.
- Lead the continued evolution of Impel’s product team by helping to establish world class product development practices and improve performance against goals and the company roadmap.
- Operate as a player/coach to develop, mentor, and scale the product management organization and continue to drive the adoption and use of agile best practices across the product and engineering organization.
- Establish a framework that allows for rapid experimentation and optimization of products and tools.
- Help to establish data driven product design and implementation that will drive towards our North star vision of building a virtuous cycle between the merchandising and data platform products.
- Define the strategy and roadmap for data and shared services platforms used by enterprise and ecosystem partners.
- Oversee the Client Engineering function within the organization
- Work with customers and partners to regularly collect feedback and drive the evolution of features against a rapid delivery timeline.
- Steer and prioritize the product portfolio in conjunction with strategic priorities and roadmaps.
- Ensure timely delivery of platform applications & features to the market
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.
- Excellent verbal and written communication skills.
- Ability to multitask and thrive in a fast-paced (dynamic) environment.
- English (Level B2 - C1).
- Analytical Thinking.
- Experience in Customer Service will be a plus.
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