Data & Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The EMEA President's Office is looking for a Data & Program Manager to drive operational excellence, analytics, and program execution across the region.
In this role, you will partner closely with the Chief of Staff. You will bring structure to complex workstreams, build trusted reporting and insights, and run the core operating rhythm that keeps our region aligned and focused.
This is a high-visibility role with direct impact on how we operate, execute, and scale across EMEA.
What You Get To Do
Data, Reporting & Insights

• Design and maintain executive scorecards and dashboards that provide EMEA President with real-time visibility into strategic initiatives, operational performance, and emerging business trends.
• Develop comprehensive scorecard frameworks for the President's office, establishing key performance indicators (KPIs) and metrics that align with strategic priorities and enable data-driven decision-making.
• Build scalable systems that consolidate data across teams, ensuring accuracy, consistency, and accessibility for leadership insights.
• Transform complex data into clear, actionable intelligence through intuitive visualizations and executive summaries that drive strategic decisions.
• Partner cross-functionally with Operations, Business Intelligence, Strategy and Finance to harmonize metrics, align reporting standards, and ensure data integrity across the organization.
• Establish rigorous monthly and quarterly reporting cycles that deliver consistent, accurate scorecards tracking progress against strategic objectives and operational targets defined thru programs, LT meetings, ad hoc needs of the President.
• Produce ad-hoc scorecards and analytical deep-dives in response to emerging business questions, competitive dynamics, or strategic pivots requiring immediate executive attention.

Program Management & Operating Rhythm

• Work with the COS on preparing the core President's Office cadences: weekly team meetings, leadership sessions, decision reviews, and follow-ups.
• Manage collaboration hubs (SharePoint, OneNote, teams groups ...) and keep information organized and current.
• Track actions, risks, and milestones across key workstreams and escalate when needed.
• Build structure around new programs, define deliverables, and keep teams aligned on timelines and outcomes.
• Support creating executive-ready content, including briefings, summaries, and presentation materials when it comes to internal projects & programs.

Strategic Events & Regional Initiatives

• Support planning and execution of major regional events: QBRs, SKO, Knowledge, Rise Together, office visits, and customer engagements.
• Coordinate stakeholder prep, content development, logistics, and post-event actions.
• Help maintain a consistent, repeatable operating model across all events and programs.

Chief of Staff Support

• Support strategic priorities and cross-functional initiatives.
• Identify gaps, streamline processes, and improve execution across the region.
• Bring clarity, focus, and organization to a fast-moving, high-volume environment.

What We Are Looking For:
Data & Analytics Expertise

• Advanced proficiency in Power BI (Data modeling, report design) and Excel (Power Query, pivot tables, complex formulas, VBA is a plus).
• Proven ability to design, build, and maintain executive dashboards and scorecards from scratch, including KPI definition, data sourcing, and automated refresh cycles.
• Hands-on experience with data extraction, cleansing, and transformation across multiple source systems (CRM, ERP, BI platforms).
• Strong data storytelling skills: ability to translate complex datasets into clear, visual, executive-ready narratives that drive decisions.
• Working knowledge of SQL or similar query languages for data retrieval and validation is a strong plus.
• Understanding of data governance principles: accuracy, consistency, single source of truth, and access control.

Program Management & Execution Discipline

• Skilled in structuring workstreams, managing deadlines, and driving accountability.
• Comfortable coordinating across multiple stakeholders and senior leaders.

Proactivity & Ownership

• Anticipates needs, flags risks, and seeks clarity early.
• Operates independently once direction is set.
• Strong judgement and appreciation of executive-office expectations.

Professionalism & Confidentiality

• High discretion, composure, and quality standards.
• Ability to operate in an executive environment with a global mindset.

Qualifications
To be successful in this role you have:

• 5+ years in data analytics, business intelligence, or reporting roles within a SaaS/tech environment, with additional experience in program management or business operations.
• Demonstrated expertise in Power BI (end-to-end: data modeling, DAX measures, interactive report design, scheduled refresh) and advanced Excel (Power Query, complex formulas, pivot tables).
• Track record of building executive dashboards and scorecards that are actively used by senior leadership for decision-making.
• Experience working with CRM and enterprise data systems (ServiceNow, Dynamics, or similar platforms) to source, consolidate, and validate data.
• SQL or comparable query skills for data retrieval and validation (preferred).
• Ability to manage multiple projects, tight timelines, and cross-functional stakeholders in high-pressure environments.
• Excellent communication skills and the ability to simplify complexity.
• High attention to detail, strong organization, and a bias for action.
• Comfortable operating in a global, matrixed environment.
• Fluent English

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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