The Vice President of Digital Markets CRM will lead the development of a core CRM platform, focusing on integration, user experience, and intelligence enhancements. Responsibilities include managing platform features and collaborating with cross-functional teams to deliver results aligned with business objectives.
Job Description
In this role, you will thrive in a dynamic and collaborative environment that values diversity and inclusion,while having the opportunity toshape the future of CRM platforms within the Markets business.
Job summary:
As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.
Job responsibilities:
Required qualifications, capabilities, and skills:
Preferred qualifications, capabilities, and skills:
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
In this role, you will thrive in a dynamic and collaborative environment that values diversity and inclusion,while having the opportunity toshape the future of CRM platforms within the Markets business.
Job summary:
As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.
Job responsibilities:
- Lead the development and management of the Core Platform/Product container, ensuring seamless integration with other product components
- Define and implement system entitlements, visibility rules, and user preferences to enhance platform functionality
- Develop and maintain a user persona framework to tailor the CRM experience to diverse user needs
- Drive the development of mobile capabilities to ensure accessibility and usability across devices
- Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities
- Collaborate with cross-functional teams to align platform development with business objectives and user requirements
- Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements
Required qualifications, capabilities, and skills:
- You demonstratea substantial amount of experiencein Product Management, with a strong track record of delivering successful products
- You have in-depth understanding of the Markets business
- You demonstrate strong technical abilities, with experience in defining and delivering core platform components
- You have proven ability to manage complex projects and deliver results in a fast-paced environment
- You demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- You are strategic thinker with a customer-centric approach to product development
Preferred qualifications, capabilities, and skills:
- You demonstrate experience in CRM systems
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Ai/Llm Frameworks
Crm Systems
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