Microsoft Dynamics Product Manager - Associate

About this role

Microsoft Dynamics Product Manager

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!

About Client Experience Transformation

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of our clients and colleagues and evolving our transformation strategy and roadmap and delivering across people, process and technology initiatives with key partners across the entire enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 5,000+ sales, service, investment and other client-facing teams to deliver for our clients.

Your role

The Microsoft Dynamics Product Manager role sits within The Dynamics Solutions Center, which works to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs. As a Product Manager in the Dynamics Solutions Center, you’ll drive innovation and impact by shaping the future of our Microsoft Dynamics CRM platform. You’ll own and evolve key capabilities across the enterprise, aligning product strategy with user and client needs to accelerate commercial outcomes. Collaborating with CRM strategists, users and stakeholders, you’ll ensure global consistency while delivering valuable and scalable solutions. This role demands strong product vision, collaboration & stakeholder management and hands-on Dynamics experience.

What You’ll Do:

• Lead with vision: Own key Dynamics 365 capabilities and shape the roadmap to deliver valuable, scalable solutions that drive business impact and align to top business priorities.
• Translate needs into action: Partner with users and stakeholders to turn business challenges into clear, actionable product requirements—prioritizing out-of-the-box solutions over custom builds in order to best maximize development capacity to achieve business goals and drive highest impact.
• Drive delivery: Manage features from idea to launch, estimating effort, resourcing and implementation timelines while crafting user stories, translating business requirements into technical requirements, defining acceptance criteria, and ensuring seamless execution.
• Execute with a Product Owner mindset: Represent the core principles of standard Product Development Life Cycle (PDLC) including maintenance of product roadmaps, requirements, specifications, testing and release notes
• Design with purpose: Create high-level solution designs, integrate business processes, and build proof-of-concept models to bring ideas to life.
• Collaborate across teams: Work closely with CRM strategists, engineering, data, and integration teams to deliver cohesive, enterprise-wide solutions, identifying potential downstream impacts where capacity from other development teams or data teams may be needed to build the solution.
• Communicate with clarity: Share product vision and updates through compelling presentations, demos, and training sessions.
• Drive Product Awareness: Collaborate with Dynamics Enablement team to develop impactful training and change management materials and lead pre-release and post-release demos, office hours and trainings to drive high user education of the platform capabilities.
• Stay ahead: Keep your edge by tracking emerging tech, business trends, and the competitive landscape to ensure our CRM remains best-in-class.
• Influence the future: Partner with Microsoft and third parties to shape the Dynamics roadmap and accelerate innovation.

What You’ll Bring

• CRM expertise: Hands-on experience with Microsoft Dynamics or similar CRM platforms.
• Product mindset: 2–5 years in product management, with a strong grasp of product and software development lifecycles
• Enterprise fluency: Comfortable navigating complex, global organizations and working across time zones.
• Strategic communicator: Able to distill complex ideas and influence senior stakeholders with clarity and confidence and ability to adapt your communication approach to your audience (technical vs. non technical)
• Execution pro: Skilled at prioritizing, problem-solving, and managing multiple initiatives with precision; Excellent time management and project management skills
• Client-centric: Bonus if you’ve worked directly with clients or in consulting, especially in financial services.
• Collaborative & Curious mindset: Ability to collaborate effectively across teams and influence stakeholders leveraging your strong interpersonal skills to built rapport with team members and partners across the firm and the curiosity and courage to ask tough questions
• Tech-forward: Passion for innovation, with experience in service design, change management, and tools like ADO, JIRA, or Bright Idea.
• Certified edge: Microsoft Dynamics certifications are a plus—but curiosity, drive, and adaptability matter most.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.