The Strategic Account Manager oversees enterprise customer relationships, ensuring satisfaction and revenue growth by negotiating contracts and managing accounts. This role involves travel, customer onboarding, and collaboration with sales teams.
⚡️ Why Altium?
Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
- Constant innovation has created a transformative technology, unique in its space
- More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
- We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
About Us:
Octopart is part of the Altium Discover platform solution. It is the data platform for electronic components and industrial products. We live at the center of electronic design and our people are the heart of Octopart. Our team’s passion and dedication powers everything we do. No, really. That might sound like typical corporate jargon, but we genuinely love what we do here at Octopart and we think you will, too.
Octopart’s mission is to equip the rapidly growing population of electrical engineers, buyers, and makers with everything they need to make decisions about electronic parts. From a sophisticated search algorithm that helps them quickly find the right part, to comprehensive data as a product that gives them confidence in selecting a part for their project, and our GraphQL API. Octopart strives to save people time so that they can focus on designing the technology that powers our daily lives.
The Opportunity:
We’re looking for a Strategic Account Manager to join our team and drive long-term success with our most impactful customers. In this role, you’ll serve as a trusted advisor and primary point of contact for a portfolio of key accounts across our distributor, component manufacturer, and API/DaaP partner ecosystem.
You’ll be responsible for deepening customer relationships, identifying growth opportunities, and ensuring our customers realize the full value of Octopart’s solutions. This is a cross-functional role where you’ll collaborate with Sales, Product, and Engineering teams to advocate for customer needs, resolve challenges, and drive strategic initiatives forward.
As a Strategic Account Manager, you’ll also contribute to the evolution of our customer engagement strategy—bringing insights, process improvements, and data-driven ideas that help grow revenue, enhance satisfaction, and support the achievement of Octopart’s broader business goals.
You’ll be responsible for deepening customer relationships, identifying growth opportunities, and ensuring our customers realize the full value of Octopart’s solutions. This is a cross-functional role where you’ll collaborate with Sales, Product, and Engineering teams to advocate for customer needs, resolve challenges, and drive strategic initiatives forward.
As a Strategic Account Manager, you’ll also contribute to the evolution of our customer engagement strategy—bringing insights, process improvements, and data-driven ideas that help grow revenue, enhance satisfaction, and support the achievement of Octopart’s broader business goals.
About the Role:
As a Strategic Account Manager, you will be selling our platform solutions across a set named strategic target accounts. You will sell directly into C-Suite and to director-level personas in the enterprise space, while also collaborating with a cross functional, successful corporate Sales team. This role is critical to the continued success of the company, and we are looking for someone who can hit the ground running and inspire the team with new and compelling ideas.
A Day in The Life of Our Strategic Account Manager:
- Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
- As a senior owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule
- Act as a CEO of your own book (portfolio) of business accounts
- Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
- Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Ability to negotiate successfully, prior and after a contract is signed
- Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
- Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
- Manage and update the pipeline of opportunities within SalesForce
- Availability and willingness to travel as needed to customer sites and meetings (30% - 50% of the time)
What You’ll Need For This Position:
- 6+ years of enterprise business development or account management experience
- Fluent in German is preferred
- 6+ years working with strategic/corporate sponsored customers to support a technical product/service
- Experience building long-term and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
- Experience selling complex software solutions and/or ad tech products to OEMs and Semiconductor companies - preferred but not required
- Significant technical knowledge of design software or related technology
- Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
- Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Ability to negotiate large, complex and solutions based-proposals successfully at a SVP or C-Suite level
- Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
- Experience in the technology industry is strongly preferred but we will consider candidates with experience selling software as a service product
- Availability and willingness to travel as needed to customer sites and meetings
- 🏥 Private health insurance including dental coverage
- 🌅 Pension scheme with company match
- 🧘 Calm App, mental health and wellbeing support
- 📚 Professional development support
- 🏖 28 days' holiday + public holidays
- 🖥 Home internet allowance
- 🏡 Flexible working arrangements available based on role and location
- 💪 Corporate membership rates with national gyms
- 🥪 Free lunch, snacks, and drinks every day in office
- 🚗 Free office parking, bicycle and scooter storage
🎯 What Matters to Us
- Big-thinking in pursuit of purpose
- Diversity of thought
- Courage of conviction
- Transparency of intent
- Ingenuity of AND
- Agility in action
- Adaptability of approach
- Grit in pursuit of mission
💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE
✈️ Altium Benefits: https://careers.altium.com/#s-benefits
👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.
Top Skills
Salesforce
Software Solutions
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