At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector.
Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes.
We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you.
🎯 How you’ll make an impactYou'll be at the forefront of our US growth, playing a critical role in shaping how we win in a segment we believe is underserved by AI vendors: community banks, regional banks, and credit unions. This is more than just a sales role: it's a chance to build, influence, and lead.
We're looking for a highly motivated AE who thrives in a fast-paced, high-growth environment. A natural relationship-builder with a proven ability to not only close deals but help build the foundation of a sales motion in a new market.
Drive Revenue and Build the Foundation: Own the full sales cycle for community banks, regional banks, and credit unions across the US, from self-generated pipeline through to closing complex, high-value deals. You'll expand existing accounts and help define our sales motion in this segment.
Cultivate Key Relationships: Build long-term relationships with COOs, Heads of Customer or Member Experience, and other C-suite stakeholders. Act as a trusted advisor anchored on ROI and operational impact.
Champion Our Product: Evangelise Gradient Labs through tailored presentations, live demos, and strategic conversations. Work closely with product and engineering to bring market signal back into the roadmap.
Collaborate and Influence: Partner with marketing, AI Delivery, and the wider team to execute campaigns, streamline the customer journey, and deliver an industry-leading experience.
Shape the Future: As the founding US AE for this segment, help define our GTM motion, sales processes, and the standard for how we win community and regional financial institutions.
Direct experience selling into community banks, regional banks, or credit unions, with a meaningful portion of your recent quota carried against this segment.
5 to 7+ years closing enterprise B2B SaaS, with a consistent track record of six-figure+ ACV deals.
Full-cycle deal ownership, from self-generated pipeline through to security review and close, without reliance on a heavy SDR layer or inbound flow.
Consultative, value-based selling, with strong discovery and qualification discipline (MEDDPICC, Command of the Message, or equivalent).
Founding seller mindset, having operated as an early or founding AE at a Seed/Series A/B startup, or built a new territory or segment from scratch.
Multi-threaded selling, comfortable across the C-suite while navigating procurement, legal, security, and IT in complex enterprise buying committees.
AI and SaaS landscape fluency, with the ability to hold credible technical conversations and clearly articulate how Gradient Labs differs from incumbents.
High agency and ownership, with tight async hygiene in Notion, Slack, and the CRM.
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.
You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
