Enterprise Risk Management - Associate/Vice President

About this role

BlackRock, the world's largest asset manager, is committed to empowering a growing number of individuals to achieve financial prosperity. As a global investment manager, we invest on behalf of our clients, from large institutions to parents, grandparents, doctors, and teachers who entrust their savings to us. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future!

Client Experience is a part of the Technology & Operations organization, a global group of more than 4,000 professionals responsible for the end-to-end management of BlackRock’s operating and technology platforms. CX is responsible for operational client servicing, partnering with our client businesses and teams to drive, improve, and deliver an outstanding client service experience.

Our vision is to make service so simple it becomes a source of alpha for BlackRock and our goal is to deliver clients a high-quality service experience across all products using optimized technology to drive growth. We touch all aspects of the client journey by being aligned across 3 key functional areas: Delivery, Operations, and Transformation:

1. Client Experience Delivery, client-facing teams managing every facet of service delivery, and onboarding teams introducing new business onto our platform,

2.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and

3.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

We are seeking a Vice President to join the CX COO team, a function central to running CX as a business. The CX COO function provides a cohesive oversight and controls framework for CX, with defined responsibility across core COO pillars linked to the overall strategy & vision: business management, communication & employee engagement, and operational risk oversight.

As a member of the CX COO team, you will be focused on Risk Management providing centralized oversight and governance of execution of the CX Global Risk Management Program.

• Become an expert in the function(s) you cover gaining a deep understanding of the operational framework, business challenges, audit, and regulatory requirements to provide effective risk governance and oversight.
• Engage with CX leadership to weave risk considerations into the fabric of decision-making, influencing procedures and workflows for better integration.
• Be proactive and champion risk identification and assessment efforts within your function(s), ensuring a comprehensive grasp of the global risk landscape.
• Steer firmwide risk-related initiatives for the functions you oversee, encompassing Internal/External Audits, Risk and Control Self-Assessments (RCSA), Operating event management/remediation, Risk and Complexity, Key Risk Indicators (KRI), and country-specific risk requirements.
• Contribute actively to the Risk Champion governance program, taking a proactive stance in launching and driving project execution.
• Collaborate across CX teams to harness best practices, connect the dots between various initiatives, and introduce a global perspective.
• Build and nurture strong relationships with key stakeholders such as Audit, RQA, T&O Risk, and core teams that influence the business you support.
• Support governance framework while being a strategic thinker who can initiate change and drive continuous process improvement for effective risk oversight.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.