Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
The Fraud Operational Analyst is responsible for identifying, investigating, and mitigating fraud across our platforms.
You will handle the investigation of fraud and scam incidents, reviewing transactions, collecting supporting information, and collaborating with internal departments and external partners to identify and stop fraudulent activity. Your work will help safeguard customer accounts and ensure compliance with regulations.
You’ll work closely with cross-functional teams to ensure timely detection and resolution of suspicious activities while helping to develop and refine our fraud prevention strategies.
Your Mission
You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.
Key Objectives:
Conducting thorough, high-quality investigations and making balanced decisions that align with both regulatory requirements and internal policies, ensuring fair and consistent outcomes for our customers.
Strong data analytics skills to interrogate data and make data driven decisions.
Maintain adherence to applicable financial regulations, legal requirements, and industry best practices concerning fraud detection, reporting, and safeguarding customer interests.
Ideally you will have experience dealing with escalations and complex cases.
Providing clear and timely responses to inquiries from internal teams, supporting cross-functional collaboration and resolution of issues.
Confident in suggesting potential improvements and efficiencies to processes to your team leader.
Trend Analysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader.
You will be able to demonstrate examples of working to and achieving SLA’s and KPI’s.
Experience drafting detailed internal Fraud investigations reports.
Build and maintain relationships with internal departments, such as Legal, Compliance, and IT, as well as external partners like law enforcement agencies and vendors.
Your Story
Preferably 1 year of experience working in Fraud/Investigations in payments and/or business banking.
An understanding of the card acquiring and business banking space.
Knowledge of both the UK and EU regulations.
Excellent communication and teamwork skills.
Highly organized and have strong attention to detail.
Strong analytical skills, ability to extract insights using SQL and experience with data-driven decision-making.
Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.
Excellent written and verbal communication skills and be confident speaking to various internal and external stakeholders.
Be flexible to working outside of standard business hours
Speaking another language is a plusThe Fraud Operational Analyst is responsible for identifying, investigating, and mitigating fraud across our platforms.
You will handle the investigation of fraud and scam incidents, reviewing transactions, collecting supporting information, and collaborating with internal departments and external partners to identify and stop fraudulent activity. Your work will help safeguard customer accounts and ensure compliance with regulations.
You’ll work closely with cross-functional teams to ensure timely detection and resolution of suspicious activities while helping to develop and refine our fraud prevention strategies.The Perks
Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps
Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
Cycle-to-Work Scheme
Health and Life Insurance
Pension Scheme
25 days of Annual Leave (+ Bank Holidays)
Office snacks every day
Friendly, comfortable, and informal office environment in Central London
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
