The Gaming Operations Associate will execute testing, troubleshoot game issues, manage defect tickets, and collaborate across teams to enhance gaming experiences.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.
What You'll Do
What You'll Bring
#LI-BT1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The Crown Is Yours
As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment.
What You'll Do
- Execute integration and functional testing for third-party game providers across all platforms.
- Support the development and refinement of internal game features to enhance the overall experience.
- Troubleshoot and debug game issues during the rollout of new states and brand expansions.
- Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
- Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
- Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.
What You'll Bring
- At least 1 year of experience in technical support or a similar role within the online gaming industry.
- Clear, proactive communication skills and a collaborative approach to working across cross-functional teams.
- Flexibility to adapt as priorities shift and business needs evolve.
- A growth-oriented mindset and enthusiasm for exploring new testing methods and tools.
- Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
- Strong analytical thinking and attention to detail, with a proactive approach to problem-solving.
- A balanced perspective that combines technical insight with business awareness to support informed decisions.
#LI-BT1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
Excel
Google Sheets
JIRA
Similar Jobs at DraftKings
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Senior Platform Engineer, you'll enhance developer experience by creating tools for software development, implementing AI, and mentoring engineers.
Top Skills:
AIAutomationC#Ci/Cd PipelinesDevelopment FrameworksJava
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Senior Travel Coordinator, you will manage travel arrangements, ensure compliance with corporate policies, handle documentation, and improve travel programs.
Top Skills:
MS OfficeTravel Management Systems
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Regional HR Business Partner, you will shape people strategies, support talent development, influence organizational effectiveness, and enhance the employee experience across a global organization.
Top Skills:
Data AnalysisHuman ResourcesOrganizational Development
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
