Serve as a key advisor to Head of Reliability Operations to ensure governance, compliance, and reporting. Coordinate pillar leads, run meetings, produce monthly reports, maintain records, track actions, surface risks and regulatory changes, and support continuous governance improvements while influencing senior stakeholders.
Governance & Reporting Associate / Operations Coordinator
As a Governance and Reporting Associate, you act as a key advisor to the Head of Reliability Operations ensuring robust oversight and compliance with regulatory requirements. You drive strategic initiatives to enhance governance frameworks, operational controls, and reporting standards while fostering strong cross-functional relationships. You’ll also manage operational coordination of the pillar leads for Reliability Operations (Change, Problem, Incident Management and Software Quality)
Job responsibilities:
- Build and maintain partnerships across Technology, Controls, and other lines of business.
- Plan, schedule, and facilitate monthly reviews for Reliability Operations
- Coordinate internal and external meetings, including room bookings, agendas, materials, attendees, logistics, and follow-up actions.
- Produce and assure the quality of monthly reports; draft and review minutes; track and close open actions on time.
- Collate and deliver Operations reporting to legal entity and regional forums; ensure consistency, appropriate escalation, and audit trails.
- Champion robust record-keeping and document storage standards; drive continuous governance improvements.
- Prepare, review, and format documents, presentations, reports, briefing packs, and correspondence
- Represent Operations Governance in senior forums; provide subject matter expertise and influence executive decisions.
- Identify and address emerging risks, regulatory changes, and process improvement opportunities.
Required qualifications, capabilities, and skills
- Deep understanding of the financial services industry with significant experience in operational risk, financial regulation, and governance frameworks.
- Exceptional written and verbal communication skills; able to present complex information to executive audiences.
- Proven ability to build and maintain productive working relationships at all levels and across functions.
- Strong strategic thinking and problem-solving skills with a track record of delivering results in a fast-paced environment.
- Advanced proficiency in Microsoft Office, especially PowerPoint.
- Strong organizational skills with the ability to prioritize and manage multiple deliverables to tight timelines.
- Demonstrated accountability, responsibility, and ownership for team objectives and deliverables.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.
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