Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work '' and “Best Midsize Places to Work '' for 2023.
About You:
As a GTM Operations Analyst at Tulip, you will play a crucial role in optimizing our commercial tech stack and driving operational efficiency across our Go-To-Market (GTM) functions. You will collaborate closely with sales, marketing, post-sales, and finance teams to enhance processes and support strategic initiatives. You will be instrumental in leveraging technology to streamline operations and improve sales productivity.
What skills do I need?
- 3+ years of experience in GTM operations, sales operations, or a similar role within a B2B SaaS environment.
- Proven experience managing and optimizing commercial tech stacks (e.g., CRM, sales engagement tools).
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and influence stakeholders.
- Experience in project management and leading cross-functional initiatives.
- Self-motivated, curious, and results-oriented, with a strong desire for continuous development to solve problems and drive impact.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Proficiency in Excel, Google Sheets, and Salesforce
- A strong plus: Proficiency with tools like Marketo, ZoomInfo SalesLoft, Gong.io, LeanData, etc.
Key Responsibilities:
- Manage Commercial Tech Stack: Handle provisioning, troubleshooting, and support for the commercial tech stack. Act as a subject matter expert and point of contact for system-related inquiries and issues.
- Optimize System Configuration: Continuously optimize the configuration and utilization of systems to align with sales methodologies and improve tracking and reporting capabilities.
- Process Improvement: Identify process gaps, gather feedback from stakeholders, and implement enhancements to streamline operations and improve effectiveness.
- Automation: Leverage technology solutions to automate workflows and improve system efficiencies, focusing on enhancing user experience for Account Executives and Customer Success Managers.
- Cross-Functional Collaboration: Serve as a GTM operations liaison across departments to identify process improvements, drive change management, and ensure alignment with organizational goals.
- Project Leadership: Partner with sales,marketing, and operations leaders to lead strategic projects aimed at increasing revenue, sales productivity, and operational efficiency.
- Documentation and Standardization: Create and maintain documentation on processes, policies, and best practices to ensure consistency and scalability.
- Reporting and Dashboard Creation: Develop and maintain reports and dashboards to track sales metrics, adoption of methodologies, and sales productivity.
Key Collaborators:
- Customer Success
- GTM Operations
- Marketing
- Strategic and Commercial Sales Leads
- Partner / Channel
- Sales Enablement
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.
We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- In-office catered lunches and stocked kitchens
- Private Healthcare
- Learning & Development benefits
For Hungarian openings: our office is located next to Kálvin Square. We have a hybrid work schedule. You need to be currently eligible to work in Hungary.
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
