Job Title: Head of eCommerce Trading
Location: Lisbon, Portugal
Contract: Full Time, Permanent
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific, and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, delivering the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
About the Role
The Head of eCommerce will drive online sales and profitable growth for a portfolio of Cyncly's B2B SaaS products, which are SME-focused and primarily sold via digital channels.
This is an exciting leadership opportunity to shape and deliver the digital commerce strategy for a set of industry-leading products. You will manage day-to-day trading, and also develop plans to increase sales and lifetime value.
What you’ll do:
- Drive the eCommerce trading, sales and growth strategy for a portfolio of B2B SaaS products focused on the SME sector
- Drive sales growth by attracting new customers and also driving upsell amongst the existing installed base
- Work with cross-functional stakeholders to put in place quarterly and annual plans to drive performance and achieve trading targets
- Partner with the Digital Experience team to enhance the user experience, boost onsite conversion and optimise the customer buying journey
- Work with marketing leads to optimise channel performance and prioritise activities across PPC, Social media, SEO, Affiliates and Email
- Lead digital Go-To-Market Initiatives for major product changes—collaborating with Customer Success, Marketing, and Sales teams
- Work with cross-functional stakeholders to develop and implement promotions and campaigns to meet sales and profitability target
- Deliver robust performance tracking, insightful reporting and financially sound decision making
- Provide Executive updates on business performance and forecasts vs targets
- Benchmark and measure onsite and customer-driven metrics to drive continuous improvement and prioritise improvements.
Who we are looking for:
We’re looking for an energetic, data-driven leader with a deep understanding of ecommerce and digital trading. You’ll need a strong track record of delivering results ideally in an international D2C or B2B eCommerce role. You thrive in fast-paced, high-growth settings and are a strategic operator, who is always looking for the next opportunity to boost performance.
- Proven commercial category or portfolio Leader – you have 7+ years of experience in category management and business strategy, ideally in an international D2C or B2B e-commerce role. You’ve owned and contributed significantly to P&L performance
- A deep passion for eCommerce and a thorough understanding eCommerce platforms, analytics, and digital marketing tools
- Able to lead with warmth and confidence, inspiring those around you
- Strategic & Analytical Thinker. You’re able to connect the dots between customer insights, product performance, pricing dynamics, and operational levers to define high-impact growth strategies.
- Business Ownership Mindset. You thrive on responsibility, take full ownership of your domain, and act with a founder’s mentality in identifying growth and profitability opportunities.
- Strong Commercial Acumen. You understand margin drivers and channel dynamics deeply enough to make data-driven decisions that move the business forward
- Strong organisational and project management skills. You’re not only great at planning but also at making things happen. You align teams, manage dependencies, and follow through with high standards.
- Collaborative & Influential – You can navigate and align diverse stakeholders across global, regional, and local teams. You lead through influence and structured communication.
- Comfortable with Ambiguity – As part of a fast-scaling environment, you know how to operate in changing settings, solve problems creatively, and adapt quickly
- Impeccable English and Exceptional verbal and written communication – able to work effectively in an international environment
- Relevant 4-year undergraduate degree from an accredited university
Working for Us
At Cyncly, we’re OneCyncly: one team united by our purpose of powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in — come join us.
