Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.
Here’s how you’ll be contributing to the team
- Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
Coach, develop and performance manage the team to drive a high performance culture
Hiring new staff as you build out your team
Own demand and capacity planning for your team ensuring we have enough staff to support our customers
Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
Maintain strong relationships with Product, Analytics, Engineering and Compliance
Become a subject matter expert for processes and tooling
Qualifications
About you
5-8 years experience leading teams within Sanctions
Great communicator both verbal and written
Experience setting targets and holding your team accountable to them
You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player
You have good understanding and ability to analyse, forecast and move of team’s metrics
You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
You have project management and organisational skills and capability to handle multiple projects at one time
You're able to travel as needed.
Some extra skills that would be awesome:
Certified Global Sanctions Specialist (CGSS) certification or similar
Additional language skills in one or more jurisdictions in which Wise has operations.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
