We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
Our Net Zero & New Business sector exists to increase and accelerate the impact of British Gas in the energy transition in UK homes and we have an exciting opportunity for a Hive Commercial Manager – Growth Lead, who will be accountable for the performance and delivery of profitable Hive product sales across internal channels and delivering through newly developed platforms.
The role holder will have an excellent opportunity to build on their vital commercial skills to deliver sustainable improvements in financial results, as well as data analytics to deliver great customer experiences.
Main Responsibilities:
- Implement a relentless focus on our internal channels to maximise the collaboration and Centrica cross-selling opportunities to our c.10m British Gas customers
- Design, develop and deliver internal propositions and sales plans for areas such as service & repair, heating installs, energy, contact centres, Bord Gais etc
- Develop a strategy that will enable maximum collaboration & curiosity across business units to create customer benefit and retention for Centrica
- Maintain a deep understanding of competitor strategies and customer behaviour in products & propositions, applying insights into the deployment of channel strategy
- Collaborate with relevant stakeholders to drive the necessary interventions to deliver and exceed against key planned objectives
- Accountability and ownership of channel sales, forecasts and performance
Skills and Experience:
- Inquisitive with experience in propositions and commercial with a desire for keeping our customers at the centre of all proposals
- Creative and problem-solving skills to overcome barriers with solutions to deliver against agreed outcomes
- Relentless focus on delivering market-leading commercial performance and strategic growth for Hive and the Centrica Group
- Strong analytical ability to interpret customer insights and develop relevant, tailored propositions
- A passion to deliver sustainable growth across the Net Zero sector
- Overall Centrica understanding and commercial awareness would be beneficial
- Experience of driving effective performance of internal or field teams would be advantageous, although not essential
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
What We Do
Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. We are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians. Centrica’s purpose of helping you live sustainably, simply and affordably drives our strategy and our People and Planet Plan.
