About UniUni
UniUni is a rapidly growing last-mile logistics and technology company operating across Canada and the United States. We partner with e-commerce brands to provide efficient, reliable, and cost-effective delivery through a tech-driven network of sorting centers and driver partners. As we continue expanding across North America, UniUni is focused on improving delivery speed, operational efficiency, and customer experience through innovation and scalable logistics solutions.
Position Overview
The Hub Operations Manager is fully responsible for end-to-end operations of the distribution hub, covering Inbound, Sortation, and Outbound processes. The role oversees a high-intensity, three-shift operational model and manages a workforce of 100+ employees, including both full-time and outsourced staff. Key responsibilities include workforce planning, shift management, hiring and training, cross-hub coordination, quality control, and continuous process optimization to ensure accurate, efficient, and on-time parcel processing.
Key Responsibilities
1. End-to-End Hub Operations (Inbound / Sortation / Outbound)
Lead all inbound processes including trailer arrival, unloading, scanning, reconciliation, and exception handling.
Manage outbound operations including sorting, bagging, loading, dispatching, and line-haul departure monitoring.
Oversee the full sortation workflow to ensure quality, accuracy, and on-time performance.
Adjust manpower and workflows dynamically based on daily volume fluctuations.
2. Shift & Workforce Management (Three-Shift Model)
Manage three-shift operations and a 100+ person workforce (internal + outsourced).
Oversee shift scheduling, attendance, performance management, labor forecasting, and team assignments.
Partner with labor vendors to ensure stable and adequate staffing.
3. Floor Operations & Execution
Ensure strict execution of SOPs across inbound docks, sortation lines, conveyors, and outbound docks.
Maintain 5S, safety standards, and equipment usage protocols.
Resolve on-site exceptions, congestion, and safety risks promptly to ensure business continuity.
4. Hiring, Training & Team Development
Support recruitment to ensure adequate staffing across inbound, sorting, and outbound roles.
Organize onboarding, job-specific training, and safety training.
Build a high-execution team and elevate the leadership skills of supervisors and shift leads.
5. Quality Management & Process Improvement
Monitor and reduce mis-sorts, delays, damages, inbound discrepancies, and missing items.
Conduct root-cause analysis and implement corrective actions.
Drive process optimization and cost reduction using KPIs, productivity metrics, and forecast data.
6. Cross-Hub & Cross-Functional Coordination
Coordinate overflow handling, inter-hub support, and resource allocation.
Work closely with transportation teams on inbound/outbound scheduling.
Partner with Customer Service and Regional Operations on issue resolution and service improvements.
7. Safety & Compliance
Enforce OSHA and company safety standards across all operational areas.
Conduct safety audits, incident investigations, and follow-up corrective actions.
Proactively identify and mitigate operational risks.
Qualifications
Experience
3-5+ years of experience in logistics, warehousing, distribution hub, or fulfillment center management.
Experience managing large teams (100+ including outsourced labor).
Background in high-volume inbound/outbound dock operations or sortation preferred.
Skills & Capabilities
Strong execution ability, resilience, and fast decision-making in a live operations environment.
Excellent communication skills and cross-team collaboration.
Data-driven mindset with experience using KPIs to drive improvements.
Ability to work night shifts, weekends, or rotating schedules.
Nice-to-Have
Experience in last-mile delivery, line-haul transportation, or automated sortation systems.
Familiarity with WMS/TMS, scanning devices, or sortation technologies.
OSHA safety training or related certifications.
