Implementation Manager

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
We are looking for an experienced Implementation Manager to lead complex customer implementations for HiBob's growing enterprise and upper mid-market customer base. This person will partner closely with Project Managers, customers, and cross-functional stakeholders to deliver successful HR technology deployments while helping evolve implementation processes as HiBob scales further into enterprise delivery.
The ideal candidate brings strong SaaS implementation experience within Professional Services environments, has managed complex multi-stakeholder deployments, and is comfortable operating as a trusted advisor to customers throughout implementation lifecycles.
Job Requirements
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms.
Come join us.
Must-Have Experience

• Minimum 5 years of experience in SaaS implementations or Professional Services delivery roles
• At least 3 years managing large and complex implementation projects
• Significant experience within Professional Services environments (majority of career experience)
• Experience managing enterprise or sub-enterprise customer implementations (approximately 5,000-20,000 employees)
• Strong customer-facing stakeholder management experience
• Experience handling escalations and navigating challenging customer situations
• Hands-on configuration experience within SaaS platforms
• Strong project management and organizational skills
• Excellent verbal and written communication skills
• Comfortable operating in fast-paced scale-up environments

Nice-to-Have Experience

• HR technology or HR domain experience
• Experience working within HRIS, HCM, or workforce management platforms
• Experience contributing to operational improvements or implementation process optimization
• Experience supporting enterprise transformation initiatives

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don't exclude yourself if you don't tick off all of the below items which are desirable, but not essential to have from day one.
Job Responsibilities

• Lead end-to-end SaaS implementation projects from post-sale through deployment
• Act as a primary customer-facing implementation lead across complex projects
• Gather business requirements and align customer objectives with platform capabilities
• Configure solutions and advise customers on implementation best practices
• Manage 2-3 concurrent large-scale implementation projects
• Partner closely with Project Managers to manage timelines, risks, escalations, and stakeholder communication
• Maintain detailed project plans and status reporting internally and externally
• Identify risks, dependencies, and delivery blockers proactively
• Support customers through complex implementation challenges and drive resolution
• Collaborate cross-functionally with Product, Sales, Customer Success, Engineering, and Account teams
• Contribute to process improvements, playbooks, and operational best practices within Professional Services
• Support HiBob's evolving enterprise implementation strategy by bringing strong delivery discipline and customer advisory capability

Benefits

• Opportunity to help shape and mature enterprise implementation practices
• Exposure to increasingly strategic and complex customer engagements
• Fast-moving scale-up environment with significant growth opportunity
• Ability to influence processes and delivery standards within Professional Services
• Strong cross-functional exposure and visibility

Benefits:
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• Flexible hybrid working model in a dog friendly office
• Work from home cash allowance- to get your home office set up!
• Payment for sick leave from the first day
• Enhanced Parental Leave
• Annual UnMind subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador program
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter + a day off for your birthday in addition to 25 days of annual leave (plus public holidays)
• 2 Social Impact days per year for volunteering