Implementation Project Manager

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Fulham Football Club, what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
The Project Manager in Professional Services is responsible for planning, executing, and delivering client projects that align with business objectives and customer expectations. This role ensures effective coordination of resources, management of timelines and budgets, and clear communication with stakeholders. The Project Manager acts as the primary point of contact for clients throughout the project lifecycle, driving high-quality outcomes, mitigating risks, and ensuring customer satisfaction while supporting the organisation's revenue and growth goals
Main Deliverables

• Project plans, schedules, and resource allocations
• Status reports and stakeholder communications
• RAID logs and change control documentation
• Budget tracking and financial reports
• Client presentations and milestone sign-offs
• Final project reports and handover documentation

Job Requirements
Skills

• Project Management Experience: Have led complex SaaS implementations or customer-facing projects (typically for at least 5 years), with a track record of delivering measurable business outcomes - not just on-time delivery
• Strong Project Ownership: You don't just manage timelines, you drive momentum, remove blockers, and take accountability for outcomes
• Stakeholder Management: Ability to build trust and manage client expectations effectively
• Financial Acumen: Understanding of budgets, margins, and resource utilisation
• Problem Solving: Ability to identify risks early and drive resolution
• Time Management: Capable of handling multiple priorities in a fast-paced environment
• Attention to Detail: Ensures accuracy in planning, reporting, and delivery
• Leadership: Ability to lead project teams without direct authority
• Communication: Ability to communicate, engage and influence stakeholders at different levels, both internally and externally
• Highly organised: Ability to manage multiple priorities, while maintaining attention to detail and quality
• A proactive problem-solver: Comfortable navigating ambiguity and making decisions in a fast-moving environment
• Resilient and adaptable: Able to thrive in a scaling company where priorities, processes, and products are continuously evolving
• Strong sense of ownership and accountability: Track record of taking initiative and improving processes beyond your core role
• Tech-savvy: Curiosity and enthusiasm for learning new systems and tools (experience in HR tech is a plus)
• An AI-curious mindset : Curious about how AI can improve delivery, efficiency, and customer experience, and open to embedding it into day-to-day work

Tools & Technical Knowledge (desirable)

• Project management tools (e.g. Asana)
• CRM or PSA tools (e.g. Salesforce)
• Strong working knowledge of Google Workspace

Qualifications (desirable)

• Bachelor's degree or equivalent practical experience
• Project management certification (e.g. PRINCE2, PMP, Agile certifications)

Job Responsibilities
1. Project Planning & Initiation

• Define and manage project scope in alignment with Statements of Work (SOW)
• Develop detailed project plans, timelines, and milestones
• Establish resource requirements and allocate project teams
• Prepare budgets, forecasts, and risk management plans

2. Project Execution & Delivery

• Lead end-to-end project delivery across the full lifecycle
• Monitor progress against plan, adjusting as required
• Manage risks, issues, and dependencies (RAID)
• Ensure adherence to delivery methodologies and quality standards

3. Client & Stakeholder Management

• Act as the primary point of contact for clients
• Provide regular status updates and progress reports
• Facilitate meetings, steering committees, and workshops
• Manage escalations and ensure timely resolution of issues

4. Financial & Commercial Management

• Track project budgets, costs, and resource utilisation
• Analyse variances and implement corrective actions

5. Governance & Quality Assurance

• Ensure compliance with internal project governance frameworks
• Conduct quality checks and maintain delivery standards
• Track KPIs and performance metrics
• Maintain accurate project documentation and reporting

6. Project Closure & Handover

• Ensure client sign-offs
• Conduct lessons learned and retrospectives
• Ensure smooth handover to Technical Support and Customer Success Managers
• Close projects in line with organisational processes

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.
Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a share holder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift
• If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.