The Integrations Engineer supports customer onboarding and technical implementations of fraud solutions, troubleshooting issues, and acting as a technical advisor in a hybrid role with clients.
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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
As an Integrations Engineer, you will play a key role supporting customers by helping integrate our fraud solutions into their technical environments.
This role is a hybrid technical and customer-facing position (approximately 50/50), requiring strong communication skills and the ability to troubleshoot and guide clients through integration processes. You will act as a trusted technical advisor, working closely with customers and internal teams to ensure successful implementations and ongoing support.
What You'll Bring:
What You’ll Do
- Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions
- Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues
- Troubleshoot and resolve integration-related incidents affecting customer environments
- Partner with customers’ technical teams to successfully integrate APIs and services into their systems
- Monitor and manage incoming support requests and prioritize based on urgency and impact
- Participate in incident response and help restore services in case of disruptions
- Provide ongoing support for integrations, ensuring stability and performance
- Collaborate with global teams across regions (e.g., US, UK, LATAM)
Impact You'll Make:
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field
- 4+ years of experience in Application or system integrations / implementations
- Experience working with APIs, Web Services, REST, and/or SOAP
- Experience working in Cloud or SaaS environments
- Strong troubleshooting and problem-solving skills in client-facing technical environments
- Strong communication skills and ability to interact directly with customers
- Fluency in English and Spanish
We'd Love To See:
- Experience or familiarity with programming languages (e.g., Java, JavaScript, SQL, C#, PHP) (Note: coding is not required, but understanding helps support integrations more effectively)
- Experience in DevOps / reliability engineering environments
- Familiarity with fraud platforms or identity management solutions
- Portuguese language skills
TransUnion Job Title
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