Conducts open-source and web intelligence investigations, produces intelligence reports, and develops demonstrations and use cases. Supports sales, customer onboarding, training, and ongoing customer guidance across Europe. Translates user needs into platform enhancements, collaborates with product and cross-functional teams, and participates in professional events. The role is hybrid across fieldwork, the London office, and home, with domestic and international travel as needed.
Description
About us
Penlink is a global leader in digital intelligence solutions. Our advanced technologies simplify complex data, empowering public safety organisations to make informed decisions quickly and effectively. We believe in the power of data-driven intelligence to accelerate clarity in decision-making for global security, strategic operations, and the most critical missions. Headquartered in the US with offices worldwide, including London, UK and Munich, Germany.
Job Description
We are seeking a talented, driven, and detail-oriented Intelligence Analyst with experience in intelligence and/or investigations, preferably Open Source Intelligence, to join our team. Joining an established and successful team, this is a hybrid position, with time slit between the field, London office and home. Becoming an expert in our platforms, you will create content such as use case examples, demonstrations, and training exercises to support colleagues, customers and prospective clients.
Responsibilities:
- Conduct combined Open Source and Web Intelligence investigations to develop platform demonstrations and use case examples, supporting sales processes and customers.
- Produce detailed intelligence reports, proactively, for scenarios such as events, and directly in response to sales and customer needs.
- Assist with onboarding and ongoing support of customers by delivering training and providing continuous guidance on best practices.
- Work with sales and other teams to support our customer enablement processes and ensure customer satisfaction across a diverse client portfolio throughout Europe.
- Master the platform and translate end user needs into platform enhancements, effectively communicating these back to product development teams.
- Participate in professional events such as conferences and exhibitions.
Requirements
- UK resident for minimum of 5 years in order to attain Security Clearance.
- A minimum of 2 years practical intelligence experience. Experience specifically in Open Source Intelligence is advantageous, as is a degree in a related subject.
- Fluency in English is mandatory with additional European languages advantageous, specifically French.
- Experience conducting intelligence led investigations. Being able to conduct, summarise and report on the methodology and conclusions is essential.
- Excellent written and verbal presentation skills are necessary.
- Results-driven and capable of working on tasks independently and as part of a team.
- Outstanding interpersonal skills with an organised and attention to detail approach to work.
- Demonstrated success working with cross-functional teams.
- Willingness to travel domestically and internationally as needed.
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