Licensed Optician | Remote — Puerto Rico | Full-Time
SmartBuyGlasses • smartbuyglasses.com
ABOUT SMARTBUYGLASSES
SmartBuyGlasses is a global e-commerce eyewear platform on a mission to help people see and be healthy, regardless of their budget. With offices across Hong Kong, Italy, Vietnam, the Philippines, and Shanghai, we operate 30+ domains worldwide and are passionate about delivering the best online vision care experience. Our team combines technology, optical expertise, and genuine care to set the gold standard in online opticianry.
POSITION MISSION
We are seeking a Licensed Optician with a recognised optical dispensing certification to join our growing online eyewear platform.
As part of the SmartBuyGlasses team, you'll help deliver exceptional optical accuracy, personalized recommendations, and outstanding customer experiences — all while supporting innovation in online vision care.
RESPONSIBILITIES
• Provide gold-standard refractive eye care customer service support to our customers including pre-purchase, post-purchase and whilst purchasing their prescription eyewear online.
• Verify that prescriptions comply with international optical health regulations and professional standards.
• Advise customers on lens types and technologies, including Transitions®, progressive, single-vision, and specialty lenses.
• Flag incomplete, expired, or questionable prescriptions and communicate follow-ups with customer support.
• Provide professional oversight for lens selection, measurements (e.g. PD), and optical corrections.
• Ensure that all prescription orders meet globally recognised optical standards and guidelines for safe dispensing.
• Collaborate with the Customer Service and other teams to resolve prescription-related queries.
• Stay current with global optical regulations, emerging lens technologies, and best practices in the international eyewear industry.
• Support internal prescription training for employees when needed.
QUALIFICATIONS
• Registered Optical Dispenser / Licensed Optician with an active and recognised optical dispensing certification (e.g. ABO, FBDO, or equivalent).
• Minimum 1–2 years of experience in clinical optometry or optical dispensing (retail or online).
• Strong understanding of optical prescriptions, lens design, and measurement parameters.
• Excellent attention to detail, professional communication skills, and customer care orientation.
• Comfortable using digital tools, email, and cloud-based systems.
• Able to work independently in a remote environment.
PREFERRED QUALIFICATIONS
• Experience with e-commerce or tele-optometry platforms.
• Familiarity with practice management software and optical lab workflows.
• Experience with international prescriptions or global optical standards.
• Understanding of region-specific optical requirements across multiple markets.
WHAT’S IN IT FOR YOU?
• Flexible remote working hours and scheduling.
• Competitive compensation (per-verification or workload-based).
• Opportunity to help shape the future of online vision care globally.
• Work alongside a global, multicultural team passionate about innovation and optical excellence.
• Training on new lens technologies and digital tools.
SmartBuyGlasses is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
