AS-ISG-DC-HLS Business Analyst & Advisory

• 15+ years in enterprise transformation cum business architecture roles

• Proven delivery of multi-country global transformation programmes

• Strong Salesforce expertise across multi-cloud implementations

• Hands-on experience with ServiceNow enterprise workflows

• Experience in CPQ and commercial lifecycle optimization platforms

• Experience in CRM migration and platform modernisation Diagram • Class Diagram • Data Flow Diagram (DFD) • Entity Relationship Diagrams (ERD) • Swim Lane Diagram • Fishbone Diagrams Methodologies: Waterfall • Agile • Iterative Prototype

Responsibilities

• Lead end-to-end enterprise transformation programmes across CRM and digital platforms

• Drive business capability modelling, operating model design, and process re-engineering

• Lead global requirement engineering, solution design, and stakeholder alignment

• Own CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platforms

• Drive legacy system migration to cloud-native platforms

• Ensure seamless integration across APIs, middleware, and microservices architecture

• Act as Product Owner, managing backlog prioritisation aligned to business value

• Lead Agile ceremonies, release planning, and delivery governance

• Drive executive stakeholder engagement across global and cross-functional teams

• Lead business change management, UAT, adoption strategy, and rollout execution

• Drive performance optimisation, business outcomes, and operational efficiency

• Establish governance frameworks, risk management, and delivery excellence

Qualifications

Bachelor of Engineering in Instrumentation Technology(2001-2005) • PSPO 1 ProfessioTechnical Skills

• Strong understanding of API-led architecture and microservices ecosystems

• Expertise in business process modelling (UML, BPMN, DFD, ERD)

• Hands-on experience with JIRA / Azure DevOps

• Experience with data analysis using SQL

• Exposure to UI/UX tools such as Figma and process visualization tools

Methodologies

• Agile (Scrum, Product Ownership)

• Waterfall and hybrid delivery models

Certifications (Preferred)

• Scrum Product Owner (PSPO or equivalent)

• Business Analysis / Testing certifications (ISTQB, CBDA)

Salesforce or ServiceNow certificationsnal Scrum Product Owner • ISTQB Test Manager Advanced • ISTQB Test Automation Engineer Advance • ISTQB Foundation

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.