Provide first-level technical support to end users, troubleshoot hardware and software issues, manage user accounts, and ensure high user satisfaction.
Job Overview
Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.
Key Responsibilities- Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
- Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
- Manage user accounts and access permissions using Active Directory or similar tools.
- Assist with hardware setups, software installations, and basic network troubleshooting.
- Document user problems, resolutions, and follow up to ensure issue closure.
- Collaborate with IT teams to escalate and resolve complex issues.
- Maintain IT asset inventory and contribute to knowledge base resources.
- Provide excellent customer service with clear communication.
- 3+ years of experience in IT help desk or support roles.
- Familiarity with Windows and macOS environments.
- Strong problem-solving and communication skills.
- Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
- Experience with Active Directory, ticketing systems, and basic networking.
Top Skills
Active Directory
Basic Networking
macOS
Ticketing Systems
Windows
Similar Jobs
An Hour Ago
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Presales Engineering Intern, you will collaborate with the Sales Team to design innovative communication solutions for public safety agencies in Canada, focusing on various mission-critical technologies.
Top Skills:
ExcelMs ProjectPowerPointVisioWord
Fintech • Payments • Financial Services
As a Manager of Account Management, you will lead and develop a team, manage strategic relationships, and report on revenue growth.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead modernization of data platforms, architect ETL solutions, implement data pipelines, ensure data governance, and collaborate with cross-functional teams to drive innovation.
Top Skills:
Apache AirflowAws GlueAzure Data FactoryBigQueryDagsterDbtKafkaNifiOraclePythonSnowflakeSparkSQL
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
