Provide 1st level IT support to monday.com employees globally, troubleshoot hardware/software issues, and maintain IT assets.
Description
IT Help Desk – Sydney Office
monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 3200+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.
Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.
About The Role- Provide 1st level support to all monday.com employees globally, ensuring high-quality service and quick resolution times.
- Respond to IT support tickets and troubleshoot Apple and Microsoft hardware/software problems, both on-site and remotely.
- AI Enablement: Support and educate employees on the use of internal AI productivity tools and LLMs to improve their daily workflows.
- Configure, install, and maintain all office technical equipment (laptops, printers, monitors, and peripherals).
- Manage A/V conferencing systems for internal/external meetings and company-wide events.
- Provide basic network assistance (LAN, Wireless, and VPN).
- Maintain an active inventory of all IT assets using modern device management services.
- 2+ years of proven experience in IT Help Desk roles supporting 200+ users.
- AI Literacy: Familiarity with AI productivity tools (e.g., Claude, Gemini, or Copilots) and an interest in how AI can automate routine IT tasks and employee workflows.
- Strong ability to install, administer, and troubleshoot computer hardware and software (Mac OS X is a big advantage).
- Experience with G-suite / Microsoft Office 365 and Okta.
- JAMF knowledge is a significant plus.
- Experience with video conference systems (Zoom, Rooms, etc.).
- Excellent analytical skills and a customer-service-oriented mindset.
- Problem-solving Pro: Ability to thrive under pressure and multi-task in a fast-paced environment.
- Excellent written and verbal communication skills in English.
IT Help Desk
Top Skills
Google Suite
JAMF
Mac Os X
Microsoft Office 365
Okta
Video Conference Systems
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