The IT Service Desk Engineer assists in software rollouts, manages incidents, troubleshoots issues, supports IT environments, and maintains documentation.
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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Job Responsibilities:
Acquisition & Deployment
Assist in software releases and rollouts according to Change Management best practices
Operational Management
Ensuring IT maintenance work and troubleshooting is performed to a high standard and complies with all corporate, group and divisional requirements
Record, track and document all requests/incidents in the IT Ticketing systems. This should include the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Coordination of inventory as it relates to the IT estate and the requirements of users
Support the IT environment across infrastructure and applications, including the management of third parties
Troubleshoot support issues effectively (i.e., perform root cause analysis)
Create and update documentation in relation to the IT landscape and any associated processes.
Perform software/drivers updates, follow knowledge bases, and FAQ resources to aid in problem resolution
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Comply with data quality standards, including GDPR requirements
Test fixes to ensure problem has been adequately resolved
Reinforce SLAs to manage end-user expectations
Escalate problems (when required) to the Service Desk Team Leader / Head of IT
Sharing best practice with end users and the IT team
Communicate effectively with users at all levels with the organisation from shop floor to Directors
Must adhere to responsibilities under the Health and Safety at Work Act 1974 including; co-operation with the line supervision and managers, taking reasonable care of oneself and others, not tampering with any systems which exist for the purpose of effective risk control and participation in our management system including adherence to "safe systems of work" and instructions and reporting any issues/abnormalities/hazards which are, or may become a danger to our teams.
Any other duties as reasonably requested by the employer
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Cosma International
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.
Job Responsibilities:
Acquisition & Deployment
Assist in software releases and rollouts according to Change Management best practices
Operational Management
Ensuring IT maintenance work and troubleshooting is performed to a high standard and complies with all corporate, group and divisional requirements
Record, track and document all requests/incidents in the IT Ticketing systems. This should include the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Coordination of inventory as it relates to the IT estate and the requirements of users
Support the IT environment across infrastructure and applications, including the management of third parties
Troubleshoot support issues effectively (i.e., perform root cause analysis)
Create and update documentation in relation to the IT landscape and any associated processes.
Perform software/drivers updates, follow knowledge bases, and FAQ resources to aid in problem resolution
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Comply with data quality standards, including GDPR requirements
Test fixes to ensure problem has been adequately resolved
Reinforce SLAs to manage end-user expectations
Escalate problems (when required) to the Service Desk Team Leader / Head of IT
Sharing best practice with end users and the IT team
Communicate effectively with users at all levels with the organisation from shop floor to Directors
Must adhere to responsibilities under the Health and Safety at Work Act 1974 including; co-operation with the line supervision and managers, taking reasonable care of oneself and others, not tampering with any systems which exist for the purpose of effective risk control and participation in our management system including adherence to "safe systems of work" and instructions and reporting any issues/abnormalities/hazards which are, or may become a danger to our teams.
Any other duties as reasonably requested by the employer
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Cosma International
Top Skills
Hardware Installation
It Ticketing Systems
Software Deployment
System Configuration
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