IT Support Associate

What you would be expected to do:

• Provide technical assistance in the use of PC hardware, Software, and operate a multi-platform (Linux/Windows/Mac) computer environment, monitor, and assist in resolving call centre agent environment issues remotely.
• Set up and configure desktop computers, peripherals and accounts, assigning security level, install software(MS Office, Skype, Adobe Reader, Flash Player, Java, Symantec) and repair hardware and peripherals.
• Troubleshoot, repair, and maintain office  PC (e.g., laptops, desktops, Local storage, Scanners, 3G/4G Routers and Multifunction printer configuration), check peripherals on a network to diagnose hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
• Perform routine security checks on user and Data centre systems within the office.
  Perform Basic Data Centre maintenance.
• Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company service groups and vendors (secondary).
• Compile the monthly IT report based on established criteria.
• Undertaking IT projects as instructed by the IT management.
• Onboarding of new staff to the company's IT policies as well as issuance of working tools.
• Perform IT Inventory & Asset Management.
• Coordinate with different vendors in case of damage or replacement to IT equipment & make sure the same is delivered within the set timelines. 

You might be a strong candidate if you:

• Possess a Bachelor’s Degree in Information Technology or Computer Science.
• Have 2-3 years’ experience, out of which at least 6-12 months in an IT Customer Service environment.
• Have strong capabilities in the following products, platforms, and areas of expertise:
   - Microsoft Windows Server Platforms (2008, 2012),
   - Cisco Switches and Routers, and wireless devices;
   - Microsoft 32/64-bit Windows Platforms (Windows 7/8/10),
     Office applications/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server
• Experienced in Linux OS, preferably Red Hat/CentOS 
  strategic planning abilities.
• Possess the ability to intervene with crisis management or troubleshooting as necessary. 
• Able to set goals for team members.
• Able to handle multiple tasks with a high level of efficiency in results delivery.

Benefits

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.