The IT Support Engineer will provide 2nd-level support, manage endpoints, handle user access, and collaborate with IT and security teams.
We are seeking a proactive and collaborative IT Support Engineer to provide high-quality 2nd-level support to our global teams. This role focuses on user support, troubleshooting, endpoint management, and maintaining a secure and compliant IT environment across our Mac OS, Google Workspace, and Office 365 environments.
The ideal candidate is detail-oriented, service-focused, and comfortable working in an environment governed by ISO 27001 and PCI-DSS controls.
Key Responsibilities- Provide 2nd-level support to internal users across multiple regions remotely
- Support and troubleshoot Mac OS devices, hardware, and peripherals.
- Administer and support Google Workspace and Office 365 environments.
- Manage and maintain endpoints using Jamf (policies, configuration, compliance).
- Lead and execute onboarding and offboarding processes, including account provisioning, equipment preparation, and access removal.
- Perform user access management, including regular access reviews and ensuring that least-privilege access principles are maintained.
- Troubleshoot and support Cloudflare products, including Cloudflare WARP, and assist with identity/access workflows.
- Maintain accurate IT asset inventories and ensure full device lifecycle tracking.
- Carry out vulnerability management and patch management tasks across supported systems.
- Support daily use and troubleshooting of Slack, Atlassian (Jira/Confluence), and other collaboration platforms.
- Document troubleshooting steps and procedures and contribute to the internal knowledge base.
Work collaboratively with IT, DevOps, and Security teams to enhance reliability, security, and user experience.
Requirements
- 3+ years of experience in IT Support or a similar user-facing technical role.
- Strong experience with Mac OS support and administration.
- Hands-on experience with Jamf for device management.
- Working knowledge of Google Workspace and Office 365.
- Experience executing and improving onboarding and offboarding workflows, including provisioning, hardware setup, and access lifecycle.
- Experience performing user access reviews, creating access requests, and coordinating approvals.
- Practical experience with vulnerability management and patch management.
- Experience in maintaining and reconciling asset inventory systems.
- Operational experience in ISO 27001 and PCI-DSS regulated environments.
- Clear communication skills and ability to support users of varying technical levels.
- Proactive, positive mindset, strong attention to detail, and collaborative approach.
- Nice-to-Have (Desirable)
- Experience with Google Cloud Platform (GCP).
- Familiarity with Cloudflare Zero Trust / Access.
- Understanding of secure workstation baselines and endpoint hardening.
- Awareness of identity and authentication models (SSO, MFA, Conditional Access).
- Previous experience in SaaS, fintech, startup, or scale-up environments.
- Personal Attributes
- Proactive, positive, and solution-oriented mindset.
- Detail-oriented and methodical in follow-through and documentation.
- Team player who collaborates well across functional groups.
- Comfortable working in a fast-paced, changing environment where ownership is key.
Benefits
- Salary: Up to £40,000 DOE
- Opportunity to help shape infrastructure strategy during AWS multi-org expansion.
- Collaborative, security-first engineering culture.
- Professional development and certification support.
- Flexible working hours and opportunity to work abroad
- 28 days holiday + local bank holidays
- Private Medical Insurance + dependant cover (Vitality)
Top Skills
Atlassian (Jira
AWS
Cloudflare
Confluence)
Google Workspace
JAMF
macOS
Office 365
Slack
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