Manage cloud-based virtual environments, provide technical support, administer identity management, ensure system security, and maintain documentation.
Who are we?
PressEnter Group is a dynamic and innovative force within the iGaming industry, headquartered in Malta. We are a passionate, people-first team dedicated to delivering exceptional online casino experiences, thriving in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement.
Responsibilities
- Manage Azure Virtual Desktop (AVD) & Remote VMs:
Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless access for - Level 2/3 Technical Support:
Act as the primary escalation point for complex user issues, specifically regarding system access, hardware failures, and software - Cloud Identity Management:
Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions. - System Maintenance:
Oversee the deployment of patches, security updates, and software installations across the organizationʼs device - Network Operations:
Maintain office connectivity (wired/wireless) and VPN tunnels to ensure stable access to cloud resources. - Security & Compliance:
Monitor security logs and ensure endpoints comply with company policies (GDPR, ISO27001) using Microsoft Intune or similar - Documentation:
Maintain clear, up-to-date technical documentation for internal processes and user-facing "how-to" guides. - On-Call Support:
Participate in an occasional on-call rotation to resolve critical "lock-out" incidents or emergency system outages.
Requirements
- Hands-on Azure Experience:
Proven experience managing Azure Remote VMs or Virtual - Microsoft 365 Expertise:
Strong proficiency in managing Exchange Online, SharePoint, and Teams administration. - Environment Familiarity: Comfortable navigating and troubleshooting both Windows (primary) and Linux (secondary) environments.
- Scripting:
Ability to use PowerShell to automate repetitive administrative tasks or bulk user changes. - Technical Troubleshooting: Strong diagnostic skills for hardware, software, and networking
- Tools:
Experience with Jira for ticketing and Confluence for - Education/Certs:
A degree in IT or relevant certifications (e.g., AZ-104: Azure Administrator Associate) is highly regarded. - Experience:
3+ years in a technical support or junior systems administration
Soft Skills
- User-Centric Mindset:
Patience and clarity when assisting users with technical difficulties. - Self-Starter: Ability to work independently and manage a ticket queue without constant
- Detail-Oriented:
Precision in managing permissions and security settings where errors can impact compliance. - Composure: The ability to remain calm and effective when resolving urgent "system-down" scenarios.
What we offer?
- Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
- Well-being Focus: Access to our Mental Well-Being Program
- Rewards: Refer a Friend Bonus
- Fitness: Discounted gym membership
- Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers
- Vibrant Culture: Regular social gatherings on our terrace, plus team and company events
- Flexibility: Hybrid working model to support work-life balance
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