Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionAbout the role:
Team Mission: Join our User Technology (UT) team at Wise, where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers. Our highly mobile, geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission, including device management, conferences and events, network infrastructure, service management, and user access management within various engineering and support functions. You will work in a smaller group within a global team, primarily in the London office, but also supporting Edinburgh. Additionally, you will provide support to co-workers traveling or working from anywhere outside the office.
What will you be working on?
- Provide technical support for Wisers seeking assistance.
- Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories.
- Identify and suggest potential areas for improvement.
- Be an Encyclopedia on Wise’s IT products and services.
- Troubleshoot and repair computer hardware and software issues.
- Educate users and colleagues on tools, tech, and security at Wise.
- Manage provisioning and deprovisioning of devices.
- Assist other teams within UT.
- Participate in internal projects aimed at continuous improvement initiatives.
- Help acquaint new users with tools & tech in Wise
- Ensure high-quality ticket management and understand the importance of efficient issue tracking
How we work
We are a dedicated IT support team with a passion for solving complex problems and helping others succeed. We are a hybrid team where we come in at least 3 times a week but there are rare times when we might have to come in more frequently. Working together as a team is essential not only within our London office, but also with our team members in our other offices around the world.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
QualificationsWhat do you need?
- Have 1-2 years or more experience in an IT support role.
- Proficient in troubleshooting Windows and Mac operating systems.
- Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
- Experience with ticketing/project management tools.
- Comfortable working both independently and as part of the team as the situation requires.
- Passionate about computing and user experience.
- Ability to work under pressure.
- Researching solutions and the latest technology is second nature to you.
Nice to Have:
- Excellent documentation skills, including the ability to create guides and manuals.
- Experience with 2FA solutions such as OKTA.
Interested? Find out more:
How we work – a practical guide
Our Engineering career map
Scaling our Infrastructure; how we make it work
Wise Engineering – https://medium.com/wise-engineering
What do we offer:
Starting salary:
Wise Benefits
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
