The Application Support Engineer will provide L2/L3 support for production environments, ensuring system stability. Responsibilities include troubleshooting technical issues, monitoring UNIX processes, analyzing incidents using SQL, and collaborating with development teams.
We are seeking a skilled and motivated Application Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing Level 2 or 3 support for production environments, ensuring the stability and smooth operation of our applications. This position requires a combination of technical expertise, strong problem-solving skills, and effective communication abilities to collaborate with development teams and senior stakeholders.
Requirements
- Proven experience as an L2/L3 support engineer with strong support background.
- Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders.
- Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
- Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers.
- Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors.
- Ability to read, understand, and debug back-end code to troubleshoot application-related issues.
- Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).
Responsibilities
- Provide L2/L3 production support to ensure system stability and performance.
- Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders.
- Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers.
- Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed.
- Read and debug Bak-end code to address and resolve application-related issues. (Java preferred)
- Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process.
- Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.
NTD Software is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at NTD Software are based on a person’s merit, business needs, and role requirements.
Top Skills
Pl/Sql
SQL
Similar Jobs
Cloud • Information Technology • Software • Consulting
The Application Support Engineer will manage the maintenance and functionality of software environments, assist in complex change requests, monitor installations for effectiveness, and ensure smooth deployment and operations in Azure Cloud settings, while developing documentation and compliance standards.
Top Skills:
Azure
Fintech • Financial Services • Cryptocurrency • NFT • Web3
As an Application Support Engineer, you'll ensure maximum uptime for production systems, provide application support for trading and data processing, manage incidents, monitor system performance, and collaborate with internal and external teams to resolve system issues. You will also handle documentation, coordinate efforts during major incidents, and work towards meeting SLA and OLA requirements.
Top Skills:
AWSKubernetesLinuxRedisScripting Languages
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
As a Sr. Cyber Security Engineer, you will analyze security threats related to new technology implementations, develop security guidelines, collaborate with various stakeholders, and serve as a subject matter expert across Cyber Security technology areas.
Top Skills:
ApplicationCloudNetwork
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
