Lead Business Analyst

Location: Bristol (Hybrid) 

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential 

Computershare Plan Managers (CPM) is the division within Computershare dedicated to delivering administration, project management, and plan design services to corporate clients and their employee share plan participants worldwide. At the heart of CPM, the Product Team is responsible for driving the innovation, development, launch, support, and continuous enhancement of our market-leading plan products, including EquatePlus, our web-based platform, and the EquateMobile App. Working across a global landscape, the team combines Product Management expertise and Business Analysis capabilities to deliver strategic initiatives, technology enhancements, and process improvements that create value for clients and shareholders alike. 

A role you will love 

As a Lead Business Analyst, you will work with business and technology teams across global regions to deliver high-quality solutions that meet client, operational, and regulatory requirements. Partnering with Product Managers, Product Owners, Project Managers, and technology teams, you will drive strategic initiatives, product enhancements, and process improvements that support business growth and innovation. 

You will lead business analysis activities, ensuring best practices, tools, and techniques are applied consistently, while helping to shape and prioritise the product backlog in line with business and product objectives. You will also provide leadership to a small team of Business Analysts, overseeing performance, resource allocation, and development to ensure successful delivery against business priorities. 

This role requires a proactive, self-driven professional with strong business analysis expertise, leadership capability, and the ability to influence and build effective relationships with stakeholders at all levels. 

Key responsibilities 

• Lead the BA approach across strategic, complex and cross-functional change, ensuring analysis is proportionate, outcome-focused and aligned to business, product and technology priorities.
• Set and assure standards for requirements quality, stakeholder engagement, traceability, operational readiness and delivery support across the BA team.
• Provide oversight and challenge on high-risk or ambiguous initiatives, ensuring analysis outputs, delivery risks, readiness evidence and decision points are clear and well-managed.
• Build trusted relationships with senior stakeholders across Product, Operations, Technology and delivery teams, influencing priorities and resolving competing needs.
• Coach, mentor and develop Business Analysts and Senior Business Analysts, building capability through feedback, peer review, knowledge sharing and practical guidance.
• Manage team capacity, priorities and performance in partnership with the Head of Business Analysis, ensuring BA resource is aligned to business priorities.
• Champion end-to-end operational readiness, ensuring business impacts, process changes, training, testing, support and adoption are considered from discovery through to implementation.
• Drive continuous improvement in BA practice by identifying recurring issues and translating them into improved templates, standards, guidance and ways of working.
• Promote effective Agile and Product-aligned delivery practices, supporting well-refined backlogs, clear decision-making and collaborative delivery.
• Lead the responsible use of approved technology and AI tools across the BA team, embedding guardrails while improving documentation quality, modelling speed, insight generation and knowledge reuse.
• Build and promote reusable BA assets, prompts, playbooks and knowledge hubs to improve consistency, onboarding, delivery efficiency and future AI-enabled ways of working.
• Use delivery data, retrospectives and stakeholder feedback to measure improvements in BA quality, consistency, stakeholder confidence and operational effectiveness.

What will you bring to the role? 

• Extensive Business Analysis experience with a proven track record of delivering complex business and technology change initiatives within a financial services, fintech, or other large global organisation. 

• Previous experience operating as a Senior Business Analyst, Lead Business Analyst, or Team Leader with responsibility for managing, coaching, and developing Business Analysts. 

• Strong understanding of Business Analysis methodologies, tools, techniques, and frameworks, with a recognised Business Analysis qualification preferred. 

• Demonstrated experience in requirements elicitation, process mapping, business process re-engineering, and change management. 

• Proven ability to deliver both strategic and tactical business solutions, balancing business needs, technical constraints, and customer outcomes. 

• Experience working within Agile environments and supporting technology transformation initiatives. Agile certification or coaching experience is advantageous. 

• Strong leadership and people management skills, with the ability to motivate teams, drive collaboration, and establish effective ways of working. 

• Excellent stakeholder management skills, with experience influencing and challenging stakeholders at all levels, including senior leadership. 

• Outstanding analytical, problem-solving, and decision-making capabilities, with the ability to evaluate complex information, identify root causes, and develop effective solutions. 

• Experience prioritising work, managing multiple projects simultaneously, and delivering results in a fast-paced environment with competing priorities. 

• Strong commercial awareness, including an understanding of business value, benefit realisation, and risk management. 

• Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences. 

• Knowledge of financial services products, platforms, and regulatory environments. 

• Shareplan industry experience and/or knowledge of EquatePlus would be highly desirable. 

• A proactive, self-driven approach with the ability to work independently while leading others through change and continuous improvement initiatives. 

Rewards designed for you 

Flexible work to help you find the best balance between work and lifestyle.  

Health and wellbeing rewards that can be tailored to support you and your family.  

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.    

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.  

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.