Learning Experience Designer

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role

We are seeking a highly motivated and innovative Learning Experience Designer to elevate our agents’ development programs, with a dedicated focus across multiple outsourced global Hubs. This role is crucial for managing our Learning Management System (LMS) end-to-end, while simultaneously designing engaging, impactful learning paths and ensuring global consistency with local relevance. You will be the internal expert for how our Operations teams learn, standardising curriculum across Hubs while actively supervising its adaptation at the local Hub level.

What you’ll do

• Design, develop, and maintain high-quality core learning paths for Customer Care audiences, including onboarding, upskilling, and refresher sessions.

• Own and maintain the Learning Management System (LMS), ensuring content integrity, user access, reporting accuracy, and system functionality

• Define standards for all training materials (content accuracy, branding, visual design, accessibility and length/modularity).

• Ensure global training content is consistent and aligned with central business goals, while supervising local adaptation efforts to meet specific regional needs.

• Continuously assess and improve the overall learning experience (LX) within the LMS using feedback and data analysis, specifically tracking training performance indicators across Hubs.

• Collaborate closely with Customer Care Subject Matter Experts (BPI, PMs, Knowledge and Operations Teams) to translate complex business travel processes and systems into engaging learning materials (e.g., e-learning modules, blended sessions, job aids).

• Apply best practice learning principles and design methodologies to create impactful, scalable training solutions for a diverse, international audience.

• Design and coordinate Train the Trainers Programs.

• Serve as the primary administrator for the LMS, including day-to-day operations such as course upload, user management, permissions, and maintenance of the content library and overall structure.

• Act as the main point of contact for the LMS provider, managing technical troubleshooting, contract renewals and coordinating updates or new feature rollouts.

• Research, recommend and implement new LMS features and innovative tools to enhance learning delivery and operational efficiency.
  

What we are looking for

• LMS Expertise: Experience with administering or managing content within a Learning Management System (LMS).

• Global L&D Focus: Proven experience managing or adapting training programs for international or multi-site/outsourced environments (e.g., call centers, shared service centers).

• Travel Expertise: Familiarity with the business travel or customer service/contact center industry is highly advantageous

• Cross cultural Communication: Excellent verbal and written communication skills with the ability to adapt messaging for different learning styles and regional needs.

• Self starter who takes initiative to drive growth, transforming problems into solutions - proactivity and accountability are key.

• Any additional language on top of English would be a plus.

Travel Opportunity: availability to travel once a quarter around the globe.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.