Your role at Dynatrace
As a squad manager, your core responsibilities include a deep-level understanding of your team's individual skills and strengths. You'll be directly responsible for managing our Insights Data Analysts but will also collaborate with our support team that that provides configuration help to support your Analysts. You will have direct ownership of the accounts under your team, specifically around growth and value provided to the client. Each squad will consist of 8-10 direct Analyst reports, managing 25-45 (subject to change) accounts per Analyst. Responsibilities include: • Acting as a mentor and growing the more junior members on your squad• Conducting 1:1 meetings each month for all members of your team • Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts• Conducting reviews of all squad members 1-2 times per year• Understanding the status and health of accounts on your team, with a focus on the top consumers (largest ACV) and those that renew within the fiscal year• Leading weekly account reviews for your analysts and providing updates and escalations of account issues• Attending meetings with internal teams to track and drive client maturity and strengthen relationships • Assisting in onboarding new hires to your team and with the shadowing program• Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start• In partnership with your manager, helping with capacity planning for your squad• Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training• Reporting on key metrics including value, growth/consumption, customer maturity, etc.
What will help you succeed
Minimum Requirements:
- Bachelor's Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required.
- Minimum of 2 years of direct experience leading teams and driving cross functional collaboration
Preferred Requirements:
- Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
- Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Proven ability to work under pressure; ability to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades
- Strong verbal and written communication skills
Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.
Why you will love being a Dynatracer
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
