Job Requisition ID #
Position Overview
Autodesk is seeking a highly motivated and experienced Data Analytics Manager to lead a global team of analysts supporting multiple areas of the Customer Success Management (CSM) organization. This role is pivotal in enabling data-driven decision-making to improve customer engagement, lead customers to growth through reaching customer goals, mitigate risk, and identify and drive expansion opportunities that contribute to long-term customer value and growth.
You’ll partner closely with Customer Success Management leadership to design, implement, and measure the effectiveness of strategies targeting both at-risk customers and accounts with high potential for growth. This is a strategic and hands-on leadership role that requires deep technical expertise, business acumen, and strong collaboration skills.
Responsibilities
- Lead and Manage a High-Performing Analytics Team: Manage, mentor, and grow a global team of analysts delivering actionable insights and reporting across the Customer Success organization
- Partner with Customer Success Management Leadership: Collaborate with CSM leaders to define and refine engagement strategies, determine impact of customer engagements ranging from proactive risk mitigation and expansion strategies to measuring the impact on our largest enterprise customers
- Drive Data Strategy Execution: Translate business priorities into scalable analytics solutions. Ensure timely delivery of dashboards, reports, and analyses to support Customer Success initiatives
- Impact Measurement & Experimentation: Design and evaluate A/B tests and other methodologies to measure the effectiveness of both risk and expansion programs
- Deliver Insightful Dashboards & Reports: Build and maintain intuitive dashboards that track key metrics such as renewal rates, product utilization, customer health, and engagement levels
- Communicate Across Audiences: Present complex analytical findings in a clear, concise manner to a variety of stakeholders, including senior leadership and non-technical teams
- Cross-Functional Collaboration: Work closely with Project Management, Operations, Finance, and Field Success teams to align on data requirements, share insights, and drive business impact
- Represent the organization in strategic initiatives: Involvement in large-scale transformational projects to represent and drive the requirements for CSM data strategy and tactical needs of the organization
- Workforce management and project prioritization: Organize the work of a global analytics team to align business needs with the skills and abilities on the team. Work closely with CSM Leadership to determine priority work and backlog and reassess priorities on a regular basis
- Proactive insights & thought leadership: Provide proactive insights into the business, process, tools, etc to drive discussions on efficiency and effectiveness. Make recommendations for improvements and evaluate impact of changes
Minimum Qualifications
- 5+ years of experience in data analytics, with at least 2 years in a managerial or leadership role
- Proven experience supporting Customer Success or similar post-sales functions in a SaaS or technology company
- Advanced SQL skills and expertise in data visualization tools (e.g., Tableau, Power BI)
- Experienced with data structure of common sales & success technology like Salesforce and Gainsight
- Experience with organizing work and prioritizing based on the needs of the organization
- Experience with consistent communication of team’s work and impact to stakeholders
- Strong understanding of Customer Success metrics (e.g., assignment, utilization, time to first use, renewal rates, adoption, health scores, churn risk)
- Experience designing and analyzing A/B tests or other impact measurement frameworks
- Excellent communication and storytelling skills with the ability to convey complex data to non-technical stakeholders
- Demonstrated success working cross-functionally with senior leaders, field teams, and operations
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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