Manager - Implementation

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
Job Requirements
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don't exclude yourself if you don't tick off all of the below items which are desirable, but not essential to have from day one.

• Proven ability to hire, mentor, and develop diverse Professional Service Teams.
• Exceptional relationship-building and stakeholder engagement skills, including C-suite communication.
• Strong negotiation and conflict-resolution abilities
• Experience in executing Implementation Professional Services in a SaaS environment.
• Skilled capacity management and team development
• Ability to manage a wide portfolio of individual and team projects.
• Strong understanding of SaaS and the technology industry
• Knowledge of HR - highly regarded
• Experience in project management
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• A strong work ethic, integrity and desire to succeed

Job Responsibilities
Job Responsibilities
About You
We are looking for an experienced, energetic and positive Manager within our Professional Services team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills.
You are a quick learner and serious about making an impact.
What will you do?

• Whilst leading a small portfolio of your own projects you will also manage, mentor and enable a team of Implementation Managers.
• Work closely with customers with the drive to help them achieve their business goals and promote best practice.
• Oversee and be accountable for the portfolio of projects owner by yourself and your team.
• Collaborate with both Customer and Prospects, building bespoke Statements of Work and Project Plans to align to delivery.
• Become a trusted advisor and ambassador of change in our customers' workspace.
• Be an advocate for our customers in collaborating with other departments across the organisation, including Product and Development.
• Be the main point of contact for our clients from point of sale through to deployment.
• Gather system requirements and business objectives from customers.
• Assess how best to configure the platform and provide guidance on best practices and successful deployment.
• Meet and exceed department KPIs through data-driven analysis, planning and execution.
• Identify and analyze project risks & dependencies on an ongoing basis.
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: competitive compensation

• Company share options plan
• Health Insurance for you and your kids
• Prepaid meal card per day
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model*
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.