Lead, coach, and mentor a multicultural team of Delivery and Engagement Managers, oversee project portfolio health, and partner with Sales on SOW creation for enterprise deals.
Description
Our Professional Services team is the engine of customer value. We are looking for a Manager of Professional Services Delivery to lead our EMEA Delivery and Engagement Managers. This is not a traditional PMO role; it is a high-impact leadership position that requires a blend of commercial acumen, operational rigour, and a "Product-First" mentality. You will be responsible for the regional P&L of your delivery pod, ensuring that implementations are fast, profitable, and strategically aligned with our customers' business goals.
About The RoleWhat You’ll Do
1. Strategic Team & Operational Leadership
- Scale the Function: Lead, coach, and mentor a multicultural team of Delivery and Engagement Managers. Shift the team from "bespoke execution" to "standardized excellence."
- Operational Rigour: Own regional KPIs including Billable Utilization, On-time, On-budget, and Time-to-Value (TTV), Retention (NDR, GDR) and Services Attach Rate.
- Resource Intelligence: Lead capacity planning and forecasting to ensure we stay ahead of the sales pipeline while maintaining healthy team margins.
- Executive Governance: Act as the senior escalation point for Tier-1 enterprise accounts, turning delivery risks into expansion opportunities.
2. Post-Sales Excellence & Value Realization
- Standardize Methodology: Refine and enforce our implementation playbooks, ensuring consistency across diverse EMEA.
- Portfolio Health: Oversee the EMEA project portfolio, ensuring proactive risk mitigation.
- Cross-Functional Feedback: Partner with Product and Engineering to provide a "voice of the customer" loop, ensuring implementation hurdles are addressed in the product roadmap.
3. Pre-Sales & Commercial Strategy
- Deal Architecting: Partner with Sales to lead services scoping, solutioning, and Statement of Work (SOW) creation for complex enterprise deals.
- Service Attach Rates: Drive regional revenue by improving the positioning of our service offerings during the sales cycle.
- Commercial Guardrails: Ensure all SOWs are technically feasible and commercially viable, protecting the company from "over-promising and under-delivering."
What You Bring
- SaaS DNA: 7+ years in Professional Services or Consulting specifically within a B2B SaaS environment.
- Leadership Maturity: 2+ years of direct people management experience in a fast-paced, high-growth setting.
- Methodology Mastery: Deep knowledge of modern delivery frameworks (Agile, Waterfall, or hybrid) and PSA tools.
- EMEA Savvy: Experience navigating the cultural and regulatory complexities of the EMEA market.
- Technical Literacy: Ability to hold your own in a room with CTOs and Architects regarding APIs, integrations, and data migrations.
- Sales/consulting background is a big advantage.
Top Skills
Agile
Psa Tools
Waterfall
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