Manager Risk & Control Partnering

You will be a critical part of a first-line risk team providing expert advice and constructive challenge across conduct, regulatory and operational risk. You will bring a strong focus on how artificial intelligence, automation and data can improve the way risks are understood, and controls are designed, operated, monitored and evidenced. 

Working with business, change, technology, data and risk colleagues, you will identify practical opportunities to simplify and modernise processes and controls. You will help business teams move from manual and detective sample activity towards more automated, preventative and data-led approaches, ensuring that change is proportionate, explainable, appropriately governed and aligned to risk appetite, internal policies and applicable regulations. 

Customer outcomes will remain at the heart of the role. You will help ensure that the use of AI and automation strengthens rather than weakens accountability, supports effective human oversight and produces reliable evidence that risks are being managed and customers are receiving fair outcomes. 

Please note that the Retail and Group Customer Operations Risk team is made up of different level roles and we are currently recruiting for multiple vacancies. There are variations in the level of experience required and in-role responsibilities depending on the role. If you are interested but unsure which role to apply for, feel free to reach out to the Recruiting Manager for an informal chat.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth, Northampton, Dunfermline, Sheffield, Wakefield, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Risk and Control Manager, you will be a key member of the Risk Advice Team and provide risk support across Retail and Group Customer Operations business areas, building trusted and influential relationships with senior stakeholders. 

You will lead our contribution to modernisation and the adoption of AI within business processes and controls. This will include helping teams identify appropriate use cases, understand new or changing risks, define proportionate control requirements and embed clear accountability, human oversight, traceability and ongoing monitoring. You will challenge whether proposed solutions are explainable, reliable and capable of delivering consistent customer and control outcomes. 

A key part of the role will be proactively finding opportunities to modernise the existing control environment. You will work with process owners, control owners, change, technology and data specialists to reduce manual activity, remove duplication and introduce more automated and preventative controls. You will encourage teams to consider controls as part of process and technology design, rather than relying primarily on retrospective sample-based checking. 

You will champion a more data-led approach to control management, helping teams use relevant information to identify emerging risk, monitor control performance and spot unusual patterns or deterioration earlier for quick correction. You will support the development of meaningful indicators, automated evidence and continuous or near-continuous monitoring where this is appropriate, while challenging data quality, completeness and interpretation. 

You will maintain a comprehensive understanding of the business area’s risk and control profile, identifying control weaknesses, technology dependencies and opportunities for improvement. You will help assess whether controls remain proportionate as processes and technologies evolve, and you will provide clear and timely insight to governance forums, committees and senior stakeholders. 

You will work collaboratively with colleagues across business and risk teams, including colleagues in 2nd and 3rd line, to support a joined-up approach to risk and control management. You will contribute to cross-risk and cross-functional initiatives that build organisational capability in responsible AI, control automation and data-led risk management, sharing practical learning and promoting consistent standards. 

As a senior member of the Retail Risk Team, you will coach colleagues to build confidence in AI, automation, data and modern control practices, while fostering an inclusive, curious and improvement-focused environment in which diverse views and constructive challenge are encouraged.  

About you

We’re looking for someone who combines strong risk and control judgement with curiosity about existing and emerging technologies and a practical track record of improving processes and modernising controls. You do not need to be a data scientist or software engineer, but you will need to understand how AI, automation and data can change risk and control design, ask the right questions and work confidently with technical specialists. 

As a minimum, you’ll have: 

• Significant practitioner/manager level experience in risk management, regulatory compliance, process and controls improvement within financial services, ideally supporting front and back-office processes
• A strong understanding of how to design, operate, monitor and evidence effective controls, with practical experience of modernising controls, reducing manual activity or embedding controls into processes and technology solutions
• Experience of assessing or supporting change involving AI, machine learning, intelligent automation, workflow tools, analytics or other data-led capabilities, including consideration of the associated risks, controls and governance
• The ability to identify where automation or data could improve prevention, detection, monitoring, assurance or reporting, balanced with sound judgement about where human oversight and intervention remain essential
• Experience of providing accurate, objective and pragmatic advice with constructive challenge, while maintaining impartiality, to BAU and Change activity 
• Proven ability to communicate complex risk and regulatory matters clearly to stakeholders at different levels, with strong relationship management, communication and influencing skills to help build trust and maintain relationships with a variety of stakeholders across all levels of the society and externally 
• Strong judgement, influencing and facilitation skills, with a proven ability to demonstrate decisiveness and sound judgement on a consistent basis, collaborating with colleagues and providing a solution-oriented approach 
• A relevant risk, compliance or professional qualification, or equivalent practical experience 

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get 

There are all sorts of employee benefits available at Nationwide, including: 

• 25 days holiday, pro rata 
• Private medical insurance 
• A highly competitive pension to help you build a strong foundation for retirement 
• Access to an annual performance-related bonus 
• Training and development to help you progress your career 
• A great selection of additional benefits through our salary sacrifice scheme 
• Life assurance to provide peace of mind for you and your loved ones in the event of your death 
• Wellhub – access to a range of free and paid options for health and wellness 
• Up to 2 days of paid volunteering a year 

Banking – but fairer, more rewarding, and for the good of society 

We forge our own path at Nationwide. 

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. 

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. 

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. 

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.  

What to do next 

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.  

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.  

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. 

If you want to find out more about using AI in our recruitment process, please read more here. 

Disability Confident  

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

Apply safely with Nationwide 

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