About Clear Street:
Clear Street is modernising the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets.
We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Clear Street’s proprietary prime brokerage platform adds significant efficiency to the market, while focusing on minimising risk, redundancy, and cost for clients. Our goal is to create a single source-of-truth platform for every asset class, in every country, and in any currency.
By combining highly-skilled product and engineering talent with seasoned finance professionals, we are building the essentials to compete in today’s fast-paced markets.
The Role:
The Managing Director - European Operations role is responsible for the strategic and day-to-day operational leadership within Clear Street UK. This includes designing, coordinating, running and advocating for the Operations teams across the business. This role is the primary interface with other business lines included and not limited to Risk, Legal, Compliance, Technology and Front Office.
Core to the role is to establish best practice and deliver an end-to-end, efficient and effective client experience. The role holder will drive continuous improvement to continually increase quality across the entire customer journey.
They will ensure fit-for-purpose applications, platforms and business processes are in place; manage the team effectively through careful resource planning and people and performance management; and they will maintain day-to-day operating effectiveness and efficiency. In addition, this role will serve as a key partner to other operations colleagues within the global business, to help drive broader operations projects and ensure consistency across regions.
The Team:
Clear Street’s mission is to become a single-source platform that serves a variety of investor types across multiple asset classes on a global scale. The Clear Street U.K. team is bringing Clear Street’s established equities, options, and fixed-income prime brokerage business to a new market.
Responsibilities:
- Continue to build the operations function; deliver clear leadership and a vision, clarity around roles, responsibilities and objectives
- Provide functional strategic and daily operational leadership and guidance as well as enabling execution of strategic business plans for the business
- Oversee the end-to-end client experience to guide delivery of performance, quality, and identify opportunities to implement process and system improvements across operations to enhance client experience and drive effectiveness
- Collaborate with leadership and cross functional teams to build an environment of responsibility and accountability
- Ensure adherence to key performance objectives to meet business and client expectations
- Manage data collection to establish baseline and improvement of the client experience across all touch points within the Business Unit
- Establish quantitative and qualitative performance indicators, guidelines, and standards to measure efficiency and effectiveness
- Contribute to global operations and technology strategy and ensure that plans align to business objectives
- Champion best practice and understand unique business needs
- Manage and monitor resourcing, using data available to enhance client resourcing processes in support of improved client delivery
- Drive operating capabilities to surpass client satisfaction and retention; create a high class and high touch client experience
- Evolve the operating model to drive efficiency and cost savings where relevant
- Proactively manage financial processes such as client invoicing and client reviews, Master Service Agreements and Scope of Work documents to support accurate financial reporting, forecasting and cash flow management
Skills required:
- At least 15 years of professional experience, strong business acumen, and comprehensive knowledge of daily middle office and back-office operations, client service and client onboarding within a broker dealer/primer brokerage firm
- At least five (5) years in a senior leadership role across capital markets operations
- Solid understanding across multiple asset classes and products including equities, fixed income, derivatives, swaps, options, futures, securities lending and event driven strategies
- Experience in execution and clearing platforms and processes
- Understanding of the intricacies involved in working with and servicing buy side clients including hedge funds, asset managers and family offices
- Confident use of data analytics, using MI to measure improvement and delivery against KPIs
- Deep understanding of customer experience/journey principles
- Prior experience collaborating with engineering teams on product builds and enhancements
- A strong problem solver, always seeking to understand the root cause of issues and drive towards sustainable solutions
- Inspirational leader, with a proven ability to influence teams and create positive change and improvement
- Strong people and relationship management skills, demonstrating strong emotional intelligence
- Diligent, proactive and results-driven
- Ability to work both independently as well as in a team
We Offer:
At Clear Street, we offer competitive compensation packages, company equity, pension, gender neutral parental leave, and full medical and dental insurance. Our belief has always been that we are better as a business when we are all together in person. As such, we are requiring employees to be in the office a minimum of three days per week.
Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.
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