Toucanberry Tech
Mid Business Analyst
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The Manager of Customer Success EMEA Scale will lead a team focusing on high-volume mid-market customers, optimizing engagement strategies, and driving productivity through automation and AI. Responsibilities include coaching, performance management, and improving retention and expansion outcomes with a focus on scalable systems.
Top Skills:
Gainsight
Translating complex business operations into clear requirements that enable technical teams to deliver impactful solutions.
We want the candidate to have recent hands on experience:
- Mapping complex business processes across multiple stakeholders and systems in financial services
- Translating business requirements into technical specifications for engineering teams
- Creating data flow diagrams and process documentation using diagramming tools
- Engaging directly with senior stakeholders (C-suite, Operations, Finance)
Requirements
- 3+ years experience as a Business Analyst in financial services (reinsurance, insurance, or asset management preferred)
- Strong proficiency with Excel including data manipulation, pivot tables, and lookup functions
- Experience creating process maps and data flow diagrams using diagramming tools such as Lucidchart, Miro, or draw.io
- Proven ability to engage and build relationships with senior stakeholders across multiple organisations
- Experience working in agile delivery teams using tools like Jira and Confluence
- Understanding of data workflows including reconciliation processes, data quality checks, and system integrations
Bonus (the nice to haves):
- SQL proficiency for querying databases and validating data
Benefits
- Fully Remote
- Outside IR35
- Long term contract
- £300/Day
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