Mortgage Portfolio Team Supervisor

Mortgage Portfolio Team Supervisor

Division - Supervision, Policy & Competition (SPC)

Department - Retail Banking - Senior Associate – Supervision

Salary - National (Edinburgh and Leeds) ranging from £52,400 to £65,000 and London £57,000 to £72,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Retail Banking division works alongside an extensive network of stakeholders to help drive our FCA objectives and priorities, with a wide variety of banks and building societies. In the Mortgage Portfolio Team, we work to protect consumers and drive forward better outcomes for them. As a Senior Associate, you will use your curiosity and supervisory judgement to analyse data from a whole range of sources to identify potential harm or risks of harm, to consumers or markets. You will need to respond quickly and assertively to investigate and mitigate these areas and work directly with the firms’ Senior Management and Executives to address our concerns.

Working in the Mortgage Portfolio Team, you’ll looking at a diverse range of mortgage lenders and administrators’ business models and you will need to keep up with the evolving landscape. With rising interest rates, the cost-of-living crisis, the implementation of Consumer Duty and a changing market, a number of these firms are in a challenging environment and adapting to changes in consumer behaviour. Work in the Retail Banking department has the potential to be high profile and we are looking to recruit a talented, motivated and outcome focused individual to join the mortgage portfolio team.

What will you be doing?

• Contribute to the development and implementation of an effective supervisory strategy and analyse firms’ business model and strategies to address key risks of harm

• Working on event-driven (reactive) work in response to firm issues and industry developments

• Forming sound judgement on a variety of topics and delivering this clearly and succinctly to internal and external stakeholders

• Engaging with firms to influence conduct behaviour to deliver better outcomes for their customers, including regarding their business model, financial resilience, and culture

• Working collaboratively and building strong relationships with stakeholders across the department and the wider FCA, including specialist supervision areas, Consumer Finance, Authorisations and Enforcement

• Support, coordinate and help deliver key supervisory projects using strong analysis skills

What will you get from the role?

• This exciting role offers you the opportunity to engage and influence change at firms across the mortgage’s portfolios

• Joining the Mortgage Portfolio Team offers a key insight into a dynamic and critically important sector, at a time of rapid and fundamental change

• You will gain in-depth experience of the sector and the regulatory frameworks they operate in

• You will support and learn from experienced professionals on high profile projects and develop your skills in delivery and regulation

• You will work with and influence a wide range of professionals, both inside and outside the FCA

• We place great emphasis on learning and offer world-class development opportunities to assist you in achieving your career aspirations

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience of working in the regulatory or financial sector

• Prior experience of analysing qualitative and quantitative information, making judgements, and presenting key issues

• Proven experience of managing stakeholders

Essential

• A passion for public service and an understanding of the FCA's role and objectives

• Supervisory experience, with the ability to think clearly and rigorously about how best to assess conduct risks and reach robust judgements

• Ability to work with data, analysing information from a wide range of sources and being able to pull out the key points

• Ability to work collaboratively and demonstrating strong interpersonal skills

• Drive: motivated by challenges, responding positively to them. Flexible approach to change and an ability to adapt working styles accordingly. The ability to act on your own initiative

• Influence: ability to work with a variety of stakeholders, to build and maintain constructive relationships

• Prioritisation and organisational skills: ability to manage competing priorities and work at pace

• Respect: for the diversity of cultural, social, and academic backgrounds found in the organisation and an overall passion for public service

Our Values & Diversity

We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee are women.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our associate role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa 

• A non-contributory Pension of at least 8%

• Life assurance

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Senior Associate - Regulatory

• Advert Closing Date: 8th June 2025

• CV Review/Shortlist: 10th June 2025

• First round case study assessment: w/c 16th June 2025

• Competency-based Interviews: w/c 23rd June 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact [email protected].

Applications must be submitted through our online portal. Applications sent via email will not be accepted.