Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 50+ million homes, and 13 million+ people rely on the myQ® app daily.
Job Summary
This is a role within Chamberlain Group’s (CG) Emerging Business Group, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing work plans to ensure that all implementation tasks for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout
implementation process (iii) Managing assigned tasks of an implementation project, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions Requires 1+ years of experience in a customer facing role and/or software implementation role and a minimum
of a Bachelor’s degree.
Responsibilities
Develop solutions for customer processes and configure the myQ Enterprise software accordingly
Communicate with stakeholders to identify and resolve issues throughout implementation process
Efficiently manage and oversee assigned project tasks, ensuring adherence to project timelines and objectives, while proactively addressing potential delays or obstacles
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
Document and execute testing of the solution to show the customer proof the scenarios meet the needs and the solution is working as per the design
Conduct training on the new software or system to users who will be impacted by the implementation
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Minimum Qualifications
Bachelor's Degree
1+ years in customer facing role and/or project management role
Experience with software implementations in the Supply Chain
Experience leading process improvement projects
High sense of urgency
Strong sense of Customer Advocacy
Proven track record of successful project implementations
Excellent communication, presentation, and interpersonal skills
Ability to work independently and with a team to meet deadlines
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Preferred Qualifications
Bachelor’s degree in business, engineering
Lean Six Sigma Green Belt Certification
PMP certification
Experience in access control
Experience in facility management
Experience with WMS, YMS, TMS implementation
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The pay range for this position is $95,284.00 - $162,604.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
