Primary Responsibilities/Essential Functions:
Participates in on-call rotation and demonstrate fundamental troubleshooting skills in at least one technical domains
Contributes to root cause analysis on production issues, proposes solutions and may work on the implementation as-needed
Participates in local or regional-level outages and contribute to postmortem documentation
Proactively engages in finding production issues, analyzing, and working as part of the team to resolve them in a timely manner
Assists in developing training materials for new upcoming technologies as well as runbooks for routine problems with corresponding solutions
Contributes to project teams to improve network engineering and operations requirements
Executes/runs lab testing procedures, and may direct engineers to conduct testing as needed
Identifies gaps in tools and monitoring and work with appropriate teams to prioritize and build solutions
Demonstrates programming skills to automate routine tasks
Takes ownership of providing feedback when tools/process needs improvements and communicate the changes to appropriate teams
Communicates to the owners and may work with the team on implementation, as needed
Performs additional responsibilities, as assigned
Skills/Qualifications:
Fundamental level understanding of networking concepts, protocols, and technologies
Fundamental hands-on experience with network protocols and services
Fundamental hands-on experience with at least one Cloud Provider (Amazon Web Services, Microsoft Azure, or Google Cloud) and/or SaaS providers
Fundamental hands-on experience with scripting and programming languages to support automation
Fundamental hands-on experience in implementing and managing basic network infrastructures in enterprise environments
Fundamental hands-on experience with network monitoring, performance optimization, capacity planning, and incident response in high-availability environments
Fundamental problem-solving abilities to analyze complex network issues, identify root causes, and develop effective solutions to resolve technical challenges
Strong written and verbal communication skills
Intermediate analytical and problem-solving capabilities
Continuous improvement and customer-centric mindset
Self-driven (to manage workload and outcomes)
Strong collaboration skills
Scope of Impact:
Indirectly responsible for realizing business impact. Work impacts the specific assignments for which they have responsibility
Works within the team and/or function on particular network priorities
Proactively participates in networking team activities (e.g., scoping, prioritization)
Contributes to ‘within team’ projects/work
Works on problems that are relatively small in scope and/or of moderate complexity
Follows standard practices and procedures
Strengthens internal working relationships within the team
Seeks guidance from more senior associates (as needed) on outcomes and how to interface with other systems or teams and sometimes on how to otherwise complete work. Exercises independence on how to complete the work
Work priorities are almost entirely determined by more senior associates (i.e., sometimes day-to-day guidance)
Helps train new associates
Working Conditions:
N/A — this role doesn’t require any environmental conditions inherent to the job that would be considered outside of a normal office environment.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
