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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Porter at Hilton York, you’re not just assisting guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Competitive pay – 13.09 per hour, with opportunities to grow your career with Hilton.
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty – Helping you stay energised throughout your shift.
- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme – Supporting you as you plan for the future.
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.
Responsibilities
Hilton York located in the heart of the historic city of York, our 131 bedroom hotel is the perfect base to explore, connect, and unwind. Just moments from iconic landmarks, shops, and transport links, it’s ideally suited for both business and leisure stays.
Here's what you'll do during a typical day:
- Work part-time hours: This position is offered on a 20-hour-per week contract
- Maintain the cleanliness and presentation of public areas, ensuring the hotel is guest-ready at all times.
- Support housekeeping with room servicing, linen requests and general cleaning duties.
- Assist with room service requests and other hotel support tasks as required.
- Welcome late-arriving guests and respond to guest enquiries in a friendly and professional manner.
- Conduct regular security patrols and complete health & safety checks.
- Ensure fire exits, emergency routes and access points are secure.
- Report maintenance issues, incidents and any safety concerns.
- Assist with luggage deliveries and storage when required.
- Help prepare the hotel for the following day's operation.
What are we looking for?
- A reliable and responsible individual who enjoys working independently.
- A strong eye for detail and pride in maintaining high standards of cleanliness.
- Good communication and customer service skills.
- A positive attitude and willingness to learn, with full training provided.
- Previous cleaning, housekeeping or hospitality experience would be beneficial but is not essential.
- A team player who is happy to support different departments when required.
- A commitment to safety, security and excellent guest service.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
