Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
The Onboarding Technical Consultant II (OTC II) is a passionate, process-focused professional, competent in the entire suite of Toast Products. Their primary role on the OTC team is to oversee execution & administration of the internal escalation queue and aid the team in driving forward initiatives that improve our processes and the customer journey.
OTCs are expected to work semi-autonomously under a team manager, and must be able to self-manage and self-prioritise their workload and cases based on customer need and Toast requirements.
About this roll* (Responsibilities)
- Utilises high end knowledge of:
- Toast networking standards and hardware setup
- Restaurant operations for single & multi-unit customers
- Troubleshooting and issue resolution
- All POS modules
- Configuration standards for integration partners
- Supports implementations of the Toast POS System by overseeing a multi-channel community of peer-to-peer technical support and acting as a final escalation point.
- Manages issues requiring Red Flag creation related to pre-live and go-live accounts
- Using Root Cause Analysis techniques, locates trends & blockers in the pre-live to live customer journey and plays an active role in tech-based initiatives to address them
- Assists with Onboarding process improvement initiatives
Do you have the right ingredients*? (Requirements)
- 1-2 years experience in the POS or Tech industry preferred
- High level understanding of POS networking, software and hardware configuration
- Has great knowledge of restaurant operations for single & multi-unit customers
- Demonstrates attention to detail and strong organisation skills
- Seeks out cross-functional relationships and builds rapport with peers
- Ability to self-manage & self-prioritise multiple complex tasks at once
Special Sauce* (Nice to Haves)
- Good experience of G-Suite, Slack, and Salesforce
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-Hybrid
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
