Working in a high-performing, entrepreneurial team, this role will lead strategic growth initiatives across marketplaces and direct-to-consumer channels, taking opportunities from concept and business case through to launch and optimisation. Strong experience across D2C, eCommerce and marketplace environments is key, with the ability to improve customer journeys, support online trading performance, consider fulfilment and operational impacts, and use data-led insight to unlock sustainable international growth.
We are looking for someone with proven experience leading complex D2C, digital and marketplace projects from concept through to delivery. The successful candidate will understand how direct-to-consumer channels operate, from customer journeys and online trading through to fulfilment, performance and optimisation. They will be confident working cross-functionally, building strong relationships and navigating change to deliver successful outcomes. Commercial awareness will support their ability to shape opportunities and business cases, but the key focus will be applying D2C, marketplace and digital delivery expertise to unlock growth while delivering a great customer experience.
NB This is a full-time role based at our Paddington Support Office for a minimum of three days a week.
What you’ll do
Your key accountabilities will include:
Lead the identification and delivery of new international online growth opportunities, building a pipeline of strategic initiatives that support M&S’ long-term marketplace and direct-to-consumer ambitions
Drive end-to-end delivery of complex digital and commercial projects, taking opportunities from concept and business case development through to launch, optimisation and performance tracking
Identify, negotiate and secure new marketplace partnerships, developing compelling business cases and commercial agreements that unlock growth across key international markets
Collaborate with internal teams and external partners to enhance digital capabilities, improve operational efficiency and deliver a seamless customer experience across international online channels
- Lead cross-functional teams to successfully deliver transformation initiatives, managing risks, influencing stakeholders and ensuring projects achieve their commercial, customer and operational objectives
Who you are
Your skills and experience will include:
- Proven experience leading complex online marketplace and D2C projects from concept through to delivery, managing priorities, risks and dependencies while balancing commercial, customer, trading and operational considerations
Experience working across D2C, digital, eCommerce and marketplace environments is required, with a strong understanding of direct-to-consumer customer journeys, online trading, fulfilment considerations, commercial performance and how to use data and insights to optimise growth and deliver measurable results
Excellent communication, influencing and relationship-building skills, with the ability to build strong partnerships across multiple functions, especially with Tech teams, and the technical understanding needed to translate requirements, overcome blockers and keep delivery moving at pace
A customer-focused and analytical approach, combined with strong problem-solving skills, persistence, adaptability and resilience, with the ability to find another way forward when the first option does not work in a fast-paced and evolving environment
- Good commercial awareness to support D2C and marketplace growth opportunities, helping to shape clear business cases and informed recommendations for international expansion
What’s in it for you?
Working at M&S means being part of something bigger, helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole self to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
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