Our roster has an opening with your name on it.
As a Senior Operational Excellence Analyst on the Operational Excellence team, you'll facilitate improvement initiatives that enhance readiness, risk mitigation, and efficiency across the business.
You'll manage specific process improvement projects end-to-end, conducting in-depth evaluations and providing data-driven recommendations that influence day-to-day operational choices and inform strategic initiatives. Your work will help FanDuel to continue to build a resilient, high-performing operational engine that delivers business value while prioritising customer experience.
This role suits collaborative problem-solvers ready to create measurable positive impact across operations, product, and customer experience.
The Role
Everyone on our team has a part to play. Your role will include but isn’t limited to the following:
- Process Analysis & Optimisation: Map current-state workflows, identify inefficiencies and risks, and design scalable future-state solutions using structured frameworks and visual modeling.
- Operational Readiness & Risk Management: Support the planning and execution of readiness playbooks for key events and launches; proactively identify risks, pain points, and customer-impacting issues, and develop mitigation strategies.
- Documentation & Knowledge Management: Create and maintain comprehensive process documentation, business cases, decision logs, and escalation paths to ensure transparency and knowledge transfer.
- Data Insights: Conduct quantitative and qualitative analysis to identify bottlenecks and improvement opportunities, validating data quality to deliver reliable, customer-focused insights.
- Cross-Functional Collaboration & Project Management: Build multiple partnerships across Product, Engineering, Operations, and other teams; coordinate improvement projects from initiation to delivery, ensuring on-time, high-quality execution.
What We’re Looking For
- Operations Experience: Relevant experience in operations, process improvement, business analysis, or similar fields. Experience or exposure to risk management frameworks would be a bonus.
- Analytical Skills: The ability to explore data (via tools such as Excel, Tableau Amplitude or similar) and derive actionable insights and tactical improvement recommendations.
- Process Mapping Skills: Working with stakeholders to visually details processes and gaps, ideally with tools such as Lucidchart or Miro.
- Communication and Stakeholder Management: Communication and stakeholder management skills, with proven experience adapting and presenting findings to leadership clearly and supporting decision making.
- Process Oriented Approach: Attention to detail with the ability to identify root causes, read between the lines, and prioritise multiple complex projects proactively. You may also have exposure to methodologies such as Lean, Six Sigma, Agile, Design Thinking etc.
- Customer Centric Mindset: Solution focused and committed to improving user experience whilst making sound judgement calls with partners and peers.
- An interest in eCommerce, sports, or iGaming industries would be a bonus.
What You Can Expect
- Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
- A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
- Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
- Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
- Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
- Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Diversity, Equity and Inclusion
FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [email protected].
The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!
