Operations Manager, Organizational Learning & Development - U.S./U.K./Canada - Remote

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What People Services does at Worldwide Clinical Trials

The PSC Department leads the way in partnering with our business leaders and employees. We aim to provide an exceptional customer/employee experience by partnering with all our employees in developing strategies to optimize the attraction, engagement, and performance of our people 

What you will do

The Operations Manager, Learning and Development, will oversee LMS system administrators and ensure process improvements for both study-specific and general learning management and development. This role involves managing assignment analytics and reporting and executing all LMS administrative tasks. The position serves as the business owner of the LMS system but does not include responsibilities as the system owner.

• Oversee and manage LMS system administrators, ensuring efficient and effective operation of the learning management system

• Drive process improvements for study-specific learning and development management, enhancing the overall user experience and system functionality

• Manage assignment analytics and reporting, providing insights and data-driven recommendations to support learning and development initiatives

• Collaborate with instructional designers and other stakeholders to ensure seamless integration and alignment of learning content within the LMS

• Develop and implement best practices for LMS administration, ensuring compliance with organizational standards and policies

• Monitor and troubleshoot LMS support issues, providing timely resolutions and support to system users

• Conduct regular quality review activities of the LMS to ensure data accuracy and system integrity

• Provide training and support to LMS system administrators, fostering a culture of continuous improvement and professional development

• Stay up to date with the latest trends and advancements in LMS technology, incorporating innovative solutions into the organization's learning strategy

• Perform other duties as assigned

What you will bring to the role

•Attention to detail

•Strong organizational and time management skills

•Ability to analyze complex problems and recommend effective solutions

•Collaborative mindset with a proactive approach to continuous improvement

Your experience

• Degree in Business, Information Technology, Education, or related discipline

• 8 years’ experience in LMS administration, learning and development, or a related field

• Proven experience in directly managing a global team of LMS system administrators and driving process improvements

• •Understanding of GxP, GCP, ICH, global regulatory, and validation requirements

• Strong organizational skills, with the ability to manage multiple projects and priorities in a fast-paced environment

• Ability to work effectively in a matrix environment, fostering a culture of continuous improvement and professional development

We love knowing that someone is going to have a better life because of the work we do. 

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.